something most people don't think about.
when someone is in an active abuse situation, nothing they say or do will be authentic or rational. it takes self-care to be rational and reasonable: adequate sleep, food, exercise, recreation, sunshine, fresh air, comfort, skin-to-skin contact with safe humans, privacy, showers, dental hygiene, medicine, etc. when someone is lacking some or all or even sometimes just one of these things, they can't make good decisions or feel good about much of anything.
so if you're expecting someone in an active abuse situation to "act right" before you'll give them a chance to speak to you, all you're doing is helping their abusers isolate them.