Lost money - no support at all
I just lost $18,450 USD from my @deel account.
I’m a freelancer and a software engineer, and this is honestly one of the scariest financial product experiences I’ve ever had.
My account had 2FA enabled. The money still got withdrawn through a flow that should never exist.
Here’s what happened:
I got paid through Deel.
The payment landed in my Deel account.
A crypto withdrawal was initiated via BVNK.
Deel sent an email containing a link.
That link opened a page with an input box asking for a crypto address.
There was no proper re-authentication.
No 2FA challenge.
No device verification.
No withdrawal address confirmation.
No meaningful protection before sending $18,450 out.
And @deel support has not responded for 12+ hours.
This is unacceptable and needs urgent attention.