Had Sudden Issues With My Warp Line This Week & Wondering If Anyone Knows What May Have Caused It
I want to start off by saying that this is not a complaint. I was on Chat with support last night for almost two hours trying to get this fixed and they were great. Since the cause never technically got fixed or figured out I'm genuinely just curious what could have happened.
I posted a couple of days ago that my Warp line would lose cell service for about 20 seconds at a time several times a day. And anytime I tried to make a phone call it immediately dropped the first time because I would have no signal all of a sudden. Sometimes I would have to attempt the call 3 or 4 times. Also when people were trying to call me they would get a network message that stated "We're sorry your call cannot be completed at this time". And sometimes that message would then direct them to call 611. I also had issues with data, I would be using the web browser or streaming music and then it would just go to no signal.
I knew it wasn't an issue with the phone mostly because of the network message people were getting when they tried to call me. If it was just the phone being broken then they would just get my voicemail. It also wasn't an issue with the local tower because this happened at home and work and my job is about 40 minutes away.
So I contacted US Mobile support through their chat last night. The person could not have been more patient and helpful. Honestly it was great dealing with them. We tried adding a new APN, resetting network settings on the phone, they tried something with the network on their end I guess but nothing worked. After two hours I was exhausted (it was now after midnight) and I finally asked what the rep what if you just teleport my line to Light Speed and I'll just change networks for now. So they did that and now everything is working great.
But I really just genuinely want to know what could have happened. I'm pretty confident that it's nothing that is US Mobile's fault and is an issue with my line on Verizon's network. But it happened so suddenly and after two full days of hoping it would fix itself I finally had to do something. I have elderly family members who don't text so they need to be able to reach me by phone.
Any ideas what could have happened? I've used the verizon Network with different MVNO's for several years before landing on US Mobile about two years ago and nothing like this has ever happened.
I also want to add that US Mobile's customer service is outstanding.