u/kirsion

I checked my own stats and I have resolved (no junk tickets), 3200 tickets in about 10 months. I've read online that some people resolve about 1500 on average which is about 6 tickets per day. I've been a bit burnout lately as my ticket count and volume constantly hits the top of the chart compared to rest my team each month. There are times I feel like I am doing the work of 2-3 techs, as the performance charts shows most other people do about 1/3 of the work I do. Only 1 other guy does comparable amount to me. I don't think I'm being too overworked yet, OT is approved so I'm enjoying making the extra bread. Just wondering how the workload for everyone else and if I show slow down considerably or keep up the pace

I was talking to my helpdesk manager boss and he was trying to hire an IT support technician for at least a month since we are a bit understaffed and hasn't been able to find anyone suitable. I'm a little bit surprised because I'm in the currently holding that position. And although it is kind of a demanding job, and requires a bit of computer/IT support experience, it's not at all difficult in an abstract sense. I would imagine there's a whole host of qualified people that would love to score this job which at my company around 3k employees, pays a decent rate and offers good benefits. My boss was telling me some stories about some of the recent interviews, a woman having 20 years of experienced in IT but coming off as depressed in the interview and not knowing the difference between what upload and download speed is. I'm a bit baffled by the lack of qualified technician candidates. Is anyone else in their company experiencing the same?

I was talking to my helpdesk manager boss and he was trying to hire an IT support technician for at least a month since we are a bit understaffed and hasn't been able to find anyone suitable. I'm a little bit surprised because I'm in the currently holding that position. And although it is kind of a demanding job, and requires a bit of computer/IT support experience, it's not at all difficult in an abstract sense. I would imagine there's a whole host of qualified people that would love to score this job which at my company around 3k employees, pays a decent rate and offers good benefits. My boss was telling me some stories about some of the recent interviews, a woman having 20 years of experienced in IT but coming off as depressed in the interview and not knowing the difference between what upload and download speed is. I'm a bit baffled by the lack of qualified technician candidates. Is anyone else in their company experiencing the same?