Denon AVR-X1800H Sound Mode Problem
I want every device set to Pure Auto, but it keeps switching to Movie or Music at random and contacting support is like dealing with two bugs for the price of one.
First they told me that Pure Auto is working as intended by switching to a sound mode that adds effects even though it defeats the purpose and that it's operating out of bounds if it's using anything other than Pure, Pure Direct, or Pure Auto.
Then they suggested a factory reset (which is extreme), disconnecting and reconnecting the power and hdmi cables for every device, and reinstalling the app.
None of this worked and now I am almost certain the AVR Remote app is creating a problem where there isn't one by displaying a false positive because it does not match the on screen display when I change it manually with the remote and sometimes refuses to change at all.
Unfortunately for me support only seems capable of recommending that I turn it off and on again instead of investigating a potential bug in their janky ass software.