
Cancel international shipping (via sea, untracked)
Hi everyone!
Seeking info/advice on cancelling an international shipment. TL;DR at the bottom.
I posted a 14kg parcel via sea, untracked (cheapest option) on May 30th 2026 from southeastern Queensland to my parents’ home address in Ontario, Canada before travelling abroad. I’ve shipped a few parcels via sea/untracked a few times over the years and it usually takes 2, max 3 months. It’s a hiking backpack full of sentimental stuff like old uniforms, clothing and mementos, not valuable or vital for my trip/life but it would have been a burden to check and drag through several countries (shoutout to r/onebag community).
In the parcel is also some spare (but good!) diving gear that I would have ideally used while in North America, but wouldn’t be gutted if it didn’t get there in time. I put an AirTag in the bag, paid the nice lady, and flew out a couple days later for an extended multi-continental trip, with my final destination visiting family in Canada by mid-August.
I’ve been checking on it periodically, and it got to the Aus Post Sydney gateway facility 3 days after I posted it. I’m in Canada now and as of 13 minutes ago it is STILL IN AUSTRALIA, a whole 3 months later. I knew it would take a while, and I accepted the risk, but at this point I will be coming home to Queensland in a few weeks and I’d rather try to cancel and have the dive gear for friends/spares. The MyPost portal does not have options for canceling/redirecting for obvious reasons, so I’ll need to contact them within Aus business hours (I'm 14 hours behind).
Sooo in the meantime I’m appealing to the fine Redditors of Australia. Has anyone successfully cancelled an international shipment due to delays (or any reason really), or have any resources/advice on how to get help from Aus Post contact center? If you don’t have any personal experience, feel free to entertain the group by sharing your most frustrating AusPost lore.
Thanks for reading my first world problem post! Wishing everyone a pleasant day without delays.
TL;DR: posted a bag internationally on May 30th via sea cargo without tracking, from southeast Queensland to Ontario, Canada with an AirTag. Usual delivery time ~2-3 months. FindMy app shows the parcel still sitting in Sydney, but I’m coming home to Queensland soon so I want to try and cancel before it gets on a ship. Any advice or Auspost anecdotes welcome!