u/4chordsand7notes

Hi all. About three weeks ago we had a team meeting about AI tools, and my manager asked for opinions. I mentioned that I'd been testing ChatGPT for drafting client emails and found it kept giving confident-sounding but wrong numbers when clients asked about coverage limits
(we're an insurance brokerage, small to mid business clients mostly). I said we should double check anything AI-generated before it goes out, especially for anything withactual dollar figures attached.

one of my senior coworkers laughed and said I was overthinking it, and brought up a time she used ChatGPT to answer a client's question about a specific policy exclusion because she "didn't feel like digging through the file." I said, kind of defensively, that the exclusion she described wasn't actually how our policies worked and that answer could genuinely cause a problem if the client relied on it. Another coworker jumped in saying I was being uptight for a policy I probably hadn't even read that closely myself. My team lead ended up pulling up the actual policy doc on the spot and confirmed I was right.

We moved on and I honestly forgot about it. Yesterday my team lead pulled me aside and said our director had looked into it further after that meeting and found the same issue in at least a dozen other client files going back months- wrong exclusions wrong limits, stuff that was AI-generated and never double-checked
Now three senior coworkers are being required to redo a compliance training, and I've been asked to help draft a "quick reference doc" for policy basics that people can check before answering clients (I have my licensing and background in underwriting, they don't)

The coworkers involved aren't hostile exactly, but there's definitely a "well look who's the favorite now" vibe from a couple people. I didn't say anything to get anyone in trouble, I was just answering a question in a meeting. But I feel weirdly guilty that this snowballed into a whole review, and I don't know if I should say something yo smooth things over or just keep my head down and do the doc

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