This person thinks I’m genuinely stupid
Hello all this is a bit of a rant post lolll. I am a front desk worker at a smaller hotel and I have been here a year now but I’m still the newest employee. Anyways we have these guests who have stayed long term and I mean I think they first checked in shortly after I started here. Anyways they ended up a couple of days behind on payments and because they have been here so long, management decided to give them some leniency for a couple of days. Well a couple of days turned into a week behind on payments to us. So I’m working this weekend and was told that they needed to pay by Thursday morning before checkout time…. This woman called me and claimed she was stuck in traffic and would show up a bit later then expected she told me she would be in by noon to pay the full balance. Next thing you know it’s 6:30 PM my shift is ending and she claimed she was STILL stuck in traffic. I’m not stupid lady you weren’t in traffic for over six hours and I especially know this because my partner takes the same highway home she claimed to be stuck on and it was completely clear. Anyways management gave them till Friday. Friday rolls around and now she’s claiming she was in a car accident during that “traffic” and is in the hospital. My manager literally offered to drive to the hospital and pick up the cash she supposedly had but she panicked and said NO so they gave her till today. She promised to pay the full balance this morning before checkout time. Of course lo and behold checkout time comes and goes and she still hasn’t paid. I get the managers can do whatever they’d like as it’s his property and money but omfg it was exhausting chasing this woman around for money for three days straight. Thank god I am off the next couple of days 🤣🤣