What can I expect from customer service in this situation?
Called customer service earlier today because I’m having a playback issue that’s affecting all four of my cameras. The issue has been for 2 days. I’ve already tried rebooting the cameras. Rebooting the hub. Power cycling the smart drive. Power cycling my modem. Deleting the app and reinstalling it. None of that have corrected anything.
Customer service wanted me to be home tonight to perform some diagnostics in the house. Short of what I’ve already done, what can I expect them to have me do to try and correct this issue? I suspect that they want to do the same stuff that I’ve already done but I could be wrong.