u/Bourbon-Thinker

I’m looking for advice on what to do next because I’ve now given Beard Club more than enough time to handle this like a normal warranty claim.
I opened a warranty request on August 10 after my Beard Club PT45 developed an E1 fault despite extremely light use. The trimmer still works when connected directly to power, has never been exposed to water, and has always been used with the original charging equipment.
On August 13, Beard Club support asked me to send a photo of the charger so they could verify I was using the correct one. I sent exactly what they requested.
And then they disappeared.
It is now October 4, which means they have had 52 days since receiving the requested proof and 55 days since I opened the claim.
No warranty decision.
No replacement.
No additional troubleshooting.
No meaningful follow-up.
At this point I’m not interested in hearing that “electronics fail.” Of course they do. That is literally why warranties exist.
What bothers me is that Beard Club opened the support process, asked me for evidence, received it, and then apparently decided that finishing the conversation was optional.
I actually liked the PT45, which makes this more irritating. I’m not trying to trash the product. I’m trying to get the company to honor the warranty process they themselves initiated.
For anyone who has dealt with this kind of situation: what is the smartest next step?
Formal written demand? Credit-card dispute if still possible? Consumer-protection complaint? Escalation to a supervisor? Something else?
I have the email trail and photos showing the fault and the original charging setup. At this point, I’m done waiting politely for someone to remember my claim exists.

I actually liked my Beard Club PT45, which is why this is so disappointing.
I opened a warranty claim on August 10 after the trimmer developed an E1 fault despite extremely light use. It still works when connected directly to power, has never been exposed to water, and has always been used with the original charging equipment.
On August 13, Beard Club support asked me to send a photo of the charger I was using so they could confirm it was the correct one. Fair enough. I sent exactly what they asked for.
That was 52 days ago.
I waited because I assumed somebody would eventually pick the claim back up. It’s now October 4, and I’ve received no warranty decision, no replacement, no additional troubleshooting, and no meaningful follow-up.
Apparently they needed nearly two months to conduct a forensic examination of a photograph of a charging dock.
The frustrating part is that I’m not even here to say the PT45 is garbage. I liked the trimmer. Electronics fail. That happens. But when a company asks a customer for specific proof, receives it, and then simply stops communicating, that’s a customer-service problem, not a product problem.
Email and clippers