Cant Access CRA Account
Hello, I am posting this on behalf of my sister. We need advice on how to do this.
My sister is new in to Canada. She has created a CRA account and she put her initial phone number on it. However, she changed her phone number and the previous one she put on her CRA account is no longer valid. (She forgot to change/update her phone number on her CRA account)
Now here is the problem. My sister can no longer access her CRA account because the One Time Password (OTP) directly goes to her previous phone number that is no longer valid.
When we contacted many times the CRA via phone, they asked significant security questions that my sister does not have access because she cant login to her CRA account. All of the information the CRA Call Centre Agent are asking can only be get by logging into the CRA account.
We mailed a letter to CRA to change her phone number but every time we logged in, the phone number remained unchanged.
How to resolve this. Please. Thank you.