Encounter with a customer

I was delivering a GH order tonight. It was 9:30pm. The house was on a cul de sac. It was pitch black no street lights. I pull up, park in the circle and walk around to the front passenger door to get the food.

As I grab it, I turn around and the customer is standing there. I can’t see much more than a shadow. I say that I need a delivery PIN and hand him the bag. He grabs it rather aggressively and turns around d Svc started walking towards his house.

I say I need a delivery code to complete the order. He says “I’m not gonna do that and have a good night” and keeps waking towards the house. I say that it’s on his phone and I need that PIN. (After going over it in my head, I should have just let it go there but I can be a prick too). I said I’ll wait while you get your phone. So he went inside and closed the door (a little hard but bo biggie). I waited 20-30 seconds Svc sealers fine I’m waiting and thinking “what if he comes out with a bat or gold club or something”. So I got closer to and next to drivers door.
He comes out phone in hand, left food inside.

He is looking through he phone and let me area tight. I tell him that it’s in the delivery section. Trying to help him out. This really set him off a d starts coming at me. In that few seconds I determined that my best course of actin is my car. I lock myself in. I’m thinking he’ll come breakn n the glass. But he stands there for.a while. Once done he chooses to come back.
In my car feeling proud of myself. In my younger eagles.

I open the window and said “no need ticket to flex I’m just working” and he continue to walk into his house.

This was first time I would have used a gun (I’m a ccw holder and carry while I work. ISB holders can’t see it. I had it ready in case it got physical.

In the end nothing harpooned. I reported it to GG. I think he was drunk or buzzed and had a bag day.

It was very dark, that gave him a big home field advantage. I wi t used my guy. Unless i have to.

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u/Giggy_with_it_917 — 12 days ago

Compass direction missing on map

When I used to drive, the map showed compass direction (N, S, E W) in the upper right hand corner. But lately, it's no longer displayed.

Any ideas?

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u/Giggy_with_it_917 — 1 month ago

I'm UberEats, not Uber

Today, I finally accepted a package delivery. It's usually horrible pay but today I got one for $9 for 2.7 miles, and 2 of those miles was getting to the pickup, then 12 blocks to drop off.

As I get closer, I get the attached message "there is no package, just a pick up" . Had I never seen this Reddit, I would be asking what he was talking about, but I knew right away. But I played dumb to see what he would say, but he never replied. I wanted to say "this is not ghetto uber", but it's uber chat after all. And the pick up area is a bit ghetto. I carry but not looking to ever have to use it.

EDIT: forgot to add the ending. I called support but was on hold for like 10 min and then as the guy was about to cancel, the system re-assigned away from me for delay... and dinged my cancel rate. 🤣🤣🤣

u/Giggy_with_it_917 — 1 month ago

$36 for 15.1 miles

I accepted an offer to go to CVS to shop for 1 item (morning after pill 🤣). It was $10:05pm.

The CVS was 14 miles from my location, and it was another mile to the customer's location. As I was ready to leave, I got a funny feeling about the high pay. But it's shop and deliver, so can't be picked up already.

Then I noticed the time. I googled the CVS, closes at 10pm.

I called support to tell them that the store was closed. She kept asking me if I'm at the store. I said that I'm not driving 14 miles to find the store closed and them telling me that I won't get any pay.

Been doing this long enough to sense when something is off... But why was the pay so high, it was just closed for 5 minutes so not many drivers went and saw the closed store? Maybe high base pay (I had another order that paid $17.06 for 6.6 miles; and $15.06 was base pay)

Btw- I had another order that was picked up already. I was the 7th driver. Funny that the pay was only $10 for 3 miles. You would think it'd be $35 with so many unassigns. When I called support, an AMERICAN woman answered. I almost drove off the road. And when she cancels she tells me "good news, you qualify for $3 pay for your effort". I guess they can pay it when they want to.

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u/Giggy_with_it_917 — 2 months ago

Is outlook known to cause shutdown issues?

In my old computer, outlook would not shutdown even though I closed it. I would often get the notification that outlook is preventing the computer from shutting down.

I recently got a new desktop and once on a while it data the same thing. Is this an outlook issue that’s known?

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u/Giggy_with_it_917 — 2 months ago

How to figure if my modem is failing?

First, sorry if this is the wrong place.

I have a 3+ year old modem (Arris G34). It's my modem, not renting. Over the past 6 months, my download speeds have not gone over 300mbps. I have 1 gig internet that I'm paying for. I've never seen it that high but used to get 800-900, now 1/3 of that. RCN/Astound says it's not them, it's me. I had this happen before when I was renting their modem some years ago, and when they brought me a "new" (new to me) modem, the speeds greatly improved.

Is there a way to test the modem?

TIA

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u/Giggy_with_it_917 — 2 months ago

Wrong address, customer unresponsive

On Saturday, I had an interesting experience. I accepted a stack, shop and deliver for 5 items and at the same supermarket pick up a catering order (4 trays and a cake). Good order about $20 for very easy stack. Or so I thought.

I make the grocery delivery no issues. I then go and drop off the catering items at the address given.

I got to the address and it was “1200 xxx street.” But in the field for apartment, it says “1238” which was weird because it was a house. I screenshotted the address because doing this long enough that my spider sense kicked in. So I dropped off and completed delivery in the app.

As I’m walking back to the car, the homeowner comes out and gets my attention. She says that they didn’t order anything. I showed her the address on the screenshot and it’s the right address. Then I’m thinking maybe it’s 1238 on the same street, up the block. Meanwhile I message the customer. You can’t call after delivery, only message. I get no reply.

So I pack up the food in the car again and try 1238, no answer. So I call support. They try calling the customer and get no answer. They tell me “discard or keep the food and you’ll still be paid”. I live about 10 minutes away. So I decided to take it home. It’s too much to eat. I just started my shift so I was planning to work an other 4-5 hours, too long to keep in the car and took up my whole trunk area.

I get home and unload the stuff, and I get a text from the customer finally. She gives me the correct address. Nowhere near the address on the app. About 15 minutes away from my house. My wife says deliver it, it’s not right to keep at least $200 worth of food. Shes a good person. As I’m deciding what to do, I get a call from the customer. I explain what happened and tell her support told me to get rid of it. She says that she wants her food. I explained to her that I don’t mind delivering but I’m working and this wasted at least 30 minutes of my time already looking for her and now to deliver it will waste another 30. She says I’ll pay you.

So I deliver it. If she pays fine, if not it’s good karma. She handed me $30 cash. She got her food (although a bit cold) and I made $50 total for the order. Win-win.

I attached pics of the food and cash.

I’m curious what you would do? Keep it? Don’t answer the call? I thought about it but my wife convinced me to do it.
It was 2 trays of pulled chicken and Philly cheesesteak meat. A cake, some empanadas, and pigs-in-a-blanket.

EDITED: I called support after she requested her food be delivered. They say it was MY choice but i didn’t have to. They made it clear that if I do deliver it, I won’t get any more pay out of them.

u/Giggy_with_it_917 — 2 months ago

You are the 5th driver to come in…

The other 3 after the thief stole it couldn’t call support to cancel it? When you use the app to say “order has been picked by another driver” just kicks the cab down the road.

u/Giggy_with_it_917 — 3 months ago

Wawa

I think it’s the same in all Wawa convenience stores. The cashier is the one who bags the delivery orders? So when there are a lot of people in cashier line, nobody bags the delivery orders.

Standing and waiting even though the food is sitting there ready.

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u/Giggy_with_it_917 — 3 months ago

Too good to be true

Stolen order. Worth a try.

My question is why does it keep sending drivers if one clicks “order picked up by somebody else”. It should cancel the order but unassign the driver. You have to call to cancel. I always call.

I noticed today that it reduced my cancellations rate by 1% when I call to cancel stolen orders. It has happened the past 3 times.

u/Giggy_with_it_917 — 3 months ago

what's wrong with my computer?

Every once in a while (maybe once a month, but happened today), when I boot up my computer (Win11Dell XPS), there is no internet. I don't mean that there's no signal. I mean it looks like there is no driver (see pic attached, the internet). In the pic attached, the whole part on the upper left is missing.

I have to keep restarting until it fixes itself. Any ideas?

u/Giggy_with_it_917 — 3 months ago