
What do I do?? Got seemingly cut off??
Hi all, I'm posting here in hopes that maybe someone can give me suggestions on what to do? Recently as I'm sure many UK members are aware, Sony rolled out their age verification, issue? It sucks.
I've tried across 2 weeks to try using face id, or getting a code sent to my number. Neither have worked. During the first week, I talked to an agent after harassing the robot multiple times. They seemed nice and understood the situation and said they'd forward on my case.
Once I received the email, it basically told me to just try again due to traffic. So I try again, many many times.
Today I decided to contact them again, this time explaining I've already done this and would really like something to be done! I've tried to be polite as possible, explaining everything and giving info they require. Only to be told it'll be forwarded on again. I ask just one more time if there's seriously not anything that can be done, only for this response.
I literally got cut off by Playstation support, I didn't even get to write a "thank you" or simple goodbye. I don't think I've ever laughed so hard while also being so irritated, they really aren't very helpful. You can see the agent immediately replied, then quickly sent me back to the robot agent. Cheers!