u/Master_Canary440

First of all, what does "integrity" even mean?

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If you're going to disable someone's account, at least tell them specifically what they supposedly did wrong. Instead, people get hit with this vague, catch all label and are left trying to guess whether it was a login from a different location, a false spam detection, an automated mistake, or something else entirely.

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But the part that really blows my mind is the appeal process.

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Instagram can lock you out of an account containing years of photos, messages, memories, business contacts, and personal data, then turn around and say, "Send us a picture of your face along with your ID or passport."

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Sorry, but that's weird.

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A company refuses to explain the accusation clearly, yet expects users to hand over some of the most sensitive documents they own just for a chance at getting their account back.

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Why should someone have to upload a government-issued ID and facial photos because an automated system flagged them for an undefined "integrity" issue?

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What makes it even more frustrating is that there often doesn't seem to be any meaningful human review before these requests happen. You're basically dealing with a black box. The system says you've violated "integrity," won't explain what that means, locks you out, and then asks for more personal information.

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Maybe I'm in the minority, but I don't think access to a social media account should require sending a private corporation copies of your passport and biometric data, especially when they can't even clearly explain why the account was disabled in the first place.

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Am I the only one who finds this completely unreasonable? How is this even legal?