After sales service - Appreciation post!
Hello :)
About 18 months ago, I bought a pair of JBuds Mini in Sage Gray.
I didn’t particularly like the color, but they were the cheapest option, and since I only intended to use them as a spare pair at the gym, it didn’t really matter.
However, after about a month of using them, I realized that they actually sounded great, and that the mic was more than decent for such a tiny pair of earbuds. So I ended up really liking them! :)
After about 14 months, though, the batteries in both earbuds had deteriorated quite badly. On a full charge, I was only getting about an hour of use, perhaps even less from the right earbud, the one I had been using the most.
I was disappointed, so I contacted JLab customer service. I explained the problem, and within minutes they had agreed to replace them - and they even let me choose the color!
This is great. Really excellent customer service! I’m sure other brands offer the same level of service, but I just wanted to share my experience with JLab.
So there we are - well done, JLab 😊👍
Best way to create loyalty!