AITA for pushing back on paying $600+ for another failed alternator?
This is fairly niche, but I’m hoping there might be some people in this community who can weigh in.
I’m in MA and have a 2011 Honda Accord with ~135k miles. I’ve been going to the same mechanic for years. They’re a small family-owned business with only 2 locations, and I’ve always trusted them, so I’m not trying to trash the shop. I just want to know what’s fair.
Timeline:
June 2024: They replaced my battery and alternator.
December: That alternator failed and they replaced it under warranty.
Now: The replacement alternator has failed too.
Because this has happened twice, they brought in another mechanic to look for an underlying issue.
They told me they couldn’t find anything wrong with the car that would be causing the alternators to fail.
They’re now ordering a nicer/higher-quality alternator.
They say I’m about 5,000 miles past the original warranty, so the alternator installed in December isn’t covered. They quoted me $608.42, which they say already includes a $150 discount.
I understand the shop didn’t manufacture the alternators, and I’m not accusing them of bad workmanship. But I also didn’t choose or purchase these parts myself. The shop sourced and installed them, and now two have failed prematurely with apparently no underlying issue with my car.
They suggested I contact the manufacturer, but I’m confused about why that falls on me rather than the shop working with their supplier/manufacturer.
I’m talking to the manager tomorrow. I also want to see the warranty terms because I assumed the replacement alternator installed in December would have some warranty of its own. Apparently they’re saying the warranty continued from the original June 2024 repair rather than restarting.
I appreciate that they’ve discounted the repair and are ordering a better alternator. I like this shop and don’t want to be unreasonable. But I’m struggling with paying another $608 when two alternators supplied through them have failed and they’ve found nothing wrong with my car causing it.
For mechanics/shop owners: What would be a fair resolution? Is it normal for a warranty replacement not to get a new warranty period? Should the shop be pursuing their supplier/manufacturer, or is this reasonably on me because I’m 5,000 miles past the original warranty?