Terrible experience
Long story short sales associate was a new guy and somehow backed the car I was purchasing into something while I was signing paperwork. They sent me home with a loaner until the bumper can be replaced. This car I’ve been waiting for a long time to get the exact trim and mileage so I really don’t want to walk away from it (I also had it shipped from a state over and it took them two weeks to process, I should’ve just drove and got it) but I’m super frustrated with the customer service experience.
Within the hour I left the lot with the loaner they called and said I needed to sign more docs on the new car. The next day I got an email saying the business office associate didn’t do my loaner paperwork correctly.
At this point I’m holding off going back there until my car is ready and not signing anything until I get eyes on it.
They offered to buy us dinner the night of the incident and pay my first months payment for all of these issues. Should I be asking for anything else? I feel like in the grand scheme another dealer would be doing more.