DO NOT SUPPORT GrubHub. It needs to shut down. The way they operate since new ownership is the most horrendous experience in my 8+ years of gig work.
DO NOT support this app. They changed something where false positive violations are being handed out like candy and there is NO method for disputing the violation, unlike Doordash and Ubereats, which means once you have the violation it's there for 3 months, which is a long time if you're doing a high volume of orders. The only way to avoid violations is just to do very few orders to decrease your chances. It's like they intentionally WANT to reduce volume and drivers. You can email them and they never respond, I emailed them about app glitches and suggestions and never heard back. To cutdown on cost they likely cut down their customer support to one or a couple people, relying on AI in many cases which explains the removal of a violation dispute process.
There is ZERO reason to use GrubHub over Doordash or Ubereats from either a customer, driver or restaurant perspective. I used to favor them years ago when DD and UE had their misgivings but GH made many terrible app updates. When you're driving, the way the app minimizes the order after being offered is the worst, how they have the SOS button right next to it and how it fails to send out status reminders. Again, it's like they WANT the company to fail.
I only got 10% of my offers from GH, the other 90% from DD and UE, now I will uninstall to get 0 from GH and that is a huge relief. This company needs to shutdown. Once they do shutdown then those 10% of orders will just be put through Doordash and Ubereats instead. I realize there are some markets where GH is still primary but those are probably few and will shift over to DD and UE too.
DO NOT support this app, instead of this slow death nonsense, they need to go away NOW. I recommend leaving a 1 star review on the app store for GH Driver and if you're a customer leaving one for the customer app too. The restaurant app is already at 3.5 which tells you everything you need to know.
Here are just a couple playstore reviews:
"Changed the app so that they can give you a violation for not putting up with terrible and low pay orders, no longer allowing you to provide a reason for the decline w/o punishment. Will make me wait 3 hours for a 2 dollar 5 mi. order then punish you for not taking it as if that makes any sense, even on block and trouble-shooting. Was my preferred app for delivery, now slowly becoming so bad im considering quitting the job I love over it. Fix your garbage, before you cant find workers."
"bruh violations for not accepting every order regardless if its only $2.50 violations for picking up another driver's order after they unassigned it making it already late.... this is turning into Uber eats by the day"
Here are a few threads regarding violations and just how terrible the service has gotten in just the last 2 weeks.
https://www.reddit.com/r/grubhubdrivers/comments/1um0jcl/account_blocked/
https://www.reddit.com/r/grubhubdrivers/comments/1um96bs/3rd_violation/
https://www.reddit.com/r/grubhubdrivers/comments/1umffxi/grub_hub_account/
https://www.reddit.com/r/grubhubdrivers/comments/1uej96s/help_what_the_hell_is_this/
https://www.reddit.com/r/grubhubdrivers/comments/1u5qrg0/permanent_suspension/ /u/Adept-Discussion3162 "***k grubhub it is going to be bankrupt soon anyway"
https://www.reddit.com/r/grubhubdrivers/comments/1u2mpkd/bye_bye_grubhub/
https://www.reddit.com/r/grubhubdrivers/comments/1ub6s2a/how_did_they_break_gh/
This comment by /u/SolidEcstatic9435 summarizes the behind the scenes very well:
"I think it is a combination of things. Company has lots of holdings. It purchased GH at a deep discount to support their main priority the Wonder Food Halls. I also think they have dropped the ball on attracting new customers. They acquired GH approximately 2yrs ago and relied on their relationship with Amazon which was never promoted properly. New customers coming into their market will remember Door Dash before GH. I don’t know how their relationship is with merchants, but I do know they have lost many in my area and based on how they treat their drivers I would bet it isn’t good. They haven’t done one thing for drivers other than chopping pay and adding more things like 2 digit codes and more pictures and crazy violations and rating stats. Add all that to them farming out shop orders to instacart shows they care only about themselves. I have seen very little advertising until recently mostly on Facebook and You Tube. I think they are trying to set this up to dump. It would be awesome if someone who wants to grow GH purchased them. I have done 10k GH deliveries and it is getting harder and harder."