r/LiberNovo

I wanted to give LiberNovo a fair chance, but the customer service experience so far has been incredibly frustrating. Here’s the shortened timeline:

1. Ordered an Omni SE. It arrived defective. The gas lift would drop when leaning back, despite me only weighing 79kg. Support suggested a fix, but it didn’t work. I returned it. They initially only sent a return label for the chair, so I had to chase them for the footrest label. Refund itself went fine.

2. Ordered a Maxis Manual on September 2nd. Website said mid September delivery. Mid September passed with zero communication. I had to contact them myself to find out it was delayed until the end of September. I had already sold my old office chair based on their delivery estimate, so I was left without a chair.

3. When it finally arrived, the delivery driver left three huge boxes outside my apartment building in a public area and drove off. I live on the first floor and had to carry everything upstairs myself. On top of that, one package, the Savings Bundle, was completely missing.

4. I noticed issues with both the seat cushion and footrest cushion, so I contacted support about four things: the seat cushion, missing package, terrible delivery experience and footrest cushion.

They basically addressed one.

They offered an upgraded seat cushion or a “surprise package.” When I asked what the surprise package was, they said a Savings Bundle. Yes, the exact same bundle that was already missing from my order and that they simultaneously said they would resend.

My delivery complaint was completely ignored.

5. For the footrest, they told me they had never received this complaint before. I sent photos and a video showing how easily the cushion bottoms out. Their response was that it looks normal. Fine, I accepted that.

6. Today I noticed my exact Maxis bundle is now almost €100 cheaper. LiberNovo advertises a 30 day price guarantee, so I contacted them.

Their answer: No, your 30 days have passed.
Except I received the chair less than two weeks ago, I’m still within my return period, I haven’t even received my complete order yet, and I’m still waiting for the replacement seat cushion.

I told them that if they refuse the price adjustment, I’ll simply return the chair and reorder the exact same bundle at the lower price. Completely unnecessary for everyone involved.

So currently:
• Missing package still unresolved
• No apology or acknowledgement of the delivery experience
• Footrest issue dismissed
• Replacement seat cushion still not received
• 30 day price guarantee rejected despite receiving the chair (and not even my complete order) less than two weeks ago

And I’m still waiting for their response.
The chair itself is fine. But at this price point, that’s the bare minimum. Their communication and handling of problems have made the entire experience unnecessarily exhausting.

Unless, apparently, you’re an influencer with thousands of followers receiving a free chair. Judging by the content online, that seems to come with a very different level of attention and support. Meanwhile, this is the experience of an actual customer who paid nearly €1,000. Ridiculous.

Love the chair apart from that. So i fixed it.

Print and rejoice.

https://www.printables.com/model/1869431-libernovo-maxis-swivel-locker

Hi guys,

I've just picked up a 6 months old LiberNovo Omni Dynamic for £350 from FB market place and i was looking for some help removing an unfortunate smell that seems to have penetrated the fabric.

The gentleman i bought it from was leaving the UK to fly back to his home country of India hence why i managed to pick this up at such a good price.

When i went to see the chair i did notice the strong cooking smell in the apartment and was naively hoping the smell hadn't soaked in to the chair.

Alas, it has.. and now my entire house smells like a warm jalfrezi.

I've read on LibreNovos site about not soaking the fabric due to the electronics and i fear Febreze simply wont be up to the task.

Any ideas about how i can remove the smell im all ears!

So it’s been about 1 year since the Omni was first released. Does anyone have long term reviews of how it’s held up?

Also, I know they’ve come out with the Pro, SE, and Maxis. I know they haven’t been around as long, but any reviews on how they’ve held up would be great too! I might be ordering so just wanted to see how quality has held up overall.

I'm 6' 190 lbs and sitting in the SE for the first time felt fantastic. However, I've been sitting in it for an hour now and I'm noticing how it almost feels like by butt is sliding forward. Is this an adjustment period for good posture, or would the maxis fix this? I don't care about the price if it means I'd be more comfortable. However, it seems like the armrests are further apart which may be awkward for me.

Edit: I"m wondering if it's me because I've been sitting in an e-win racing chair for 6 years. I didn't mind it other than my butt hurting after an hour of gaming and my wife would always say it's uncomfortable, so maybe I def need to have my body adjust.

Thoughts on whether black Friday will have steeper discounts than the one going on now? Was considering the SE and none of the coupon codes are working.