r/LiberNovo

Any one experiencing this right now with Omni SE?

Confirmed

We're preparing these items for shipping. Jun 26

I mean its been now a full business week + some days on top of that, no updates nothing.

When I tried to buy a Maxis from Libernovo's own website, my bank cancelled my order with the message, "We have done this to protect you, as many customers have had challenges with this business." It just confuses me because when I watch reviews of the chairs, they are praised, and people on Reddit seem very happy with them, but it seems like the issue is with everything else rather than the chair itself (customer service, shipping, etc.).

I'm not sure if I'm going to buy a chair from Libernovo now, even though the Maxis looks like the kind of chair I want.

Basically title. Need Reddit's world-resound advice on if anyone thinks this would be ok, or if they would notice. Really don't want to disassemble the chair if I don't need to, but if there are components that are specifically designed for the 45 vs the 48, I will do it if it's required. Anyone had to yet? The chair actually is giving me some lower back pain, so I hope the 48 fixes that, I have never bought a "real" office chair before and was excited for this one...

I have seen so many post about the SE but none on the pro.

The first week of owning this chair i had no issues, but in the last week i am getting really bad pains in my bum after just sitting on the thing for 15 minutes, i have contacted support who are sending out a new chair seat, however i am worried that by the time the new seat gets to me i might be close to the 30 day return period running out.

Any one else having them same issue on their pro?

I'm still waiting my SE, reading all posts here, it's giving me bad vibes about it, plus every post about bottoming out is freaking me out tbh.

Idk if refund it and buy another chair or wait and see what's happen.

I wanna start by saying that everything about this chair from the waist up is absolutely perfect.

Before the Omni SE, I used a $100 gaming chair that felt like a rigid shell I always have to fight with.

The Omni supports me in ways I didn't even think possible, it's fantastic.

However, the seat is SO BAD. The foam is very thin and very soft and my butt starts hurting from sitting after 10 minutes.

I always try to sit as far back as possible, so I should be sitting in the deepest part of the seat, and yet it still bottoms out.

The bottom also has a "bone" in the middle of it! Instead of it being a flat surface, there is a tubular raise in the middle, kind of like a road speed bump. This only makes things worse.

Because of the size of my apartment I had to throw away the packaging immediately, so I can't return the chair to size up to the Maxis.

I read some threads that the issue might be QA, and if it is, I hope Libernovo offers us the option of a seat replacement.

Alternatively, I'll wait for the Maxis replacement parts to arrive and I'll investigate whether I can fit a maxis seat on the omni.

I am 5 10 175lbs, and wanted some feedback from current owners about 2 things.

1. Is this Cushion bottoming out issue been addressed for anyone? ( is it a batch problem or just subjective experience)

2. For my height and weight, how has everyone's lumbar support experience been ?

Appreciate any and all word on this ! I want to order now but gosh a couple of these things have held me back!

I am 6.1/178lbs, and I have been using the Embody for the last 5 years in my office. I am moving to a work-from-home setup and was thinking of getting an Embody for my home office
I came across the Libernovo through some Facebook ads, and upon research, the internet seems to be full of paid videos for this chair. Although all positive, it does come across as manufactured content

Wondering if there are real-world users who have been using the Omni Pro or SE

\- I don't really care about the electronics, but is the support/fabric on the PRO worth the extra $$?
\- The embody has been okay for me in terms of seat depth. Would the 48cm Omni Pro be fine, or should I wait for the 52cm maxis
\- I am located in Canada , any idea if they have after-sales support at all

I have received the chair yesterday, through Amazon, got very quick.

The issue is, the fabric is very similar to a car textile, which is 100% durable on long term, but the problem is every time I sit on the chair, my t-shirt will snag into the fabric and I have to drag down the t-shirt to fix this, and it very annoying.

I'm not sure if I bottom on it or not, feels like, but I think it just the break-in period. Because after few minutes my butt is a bit sore

I'm 5'11 and 220lbs, fairly muscular type

what is your experience with this fabric, for you that had it?

i also had HM embody, leap v2 before, and the fabric we're nicer.

I’m wanting to get the Omni Pro but saw one review mention bottoming out and they were only 5’6 150-160. Seems to be the perfect chair but this one review has me worried seeing as i’m 5’10 220lb. Really want to buy one with their current deal being run but also want to avoid the return hassle if I can.

Has anyone had a similar experience or has the seat been comfortable?

I’m 6’1 190lbs. Long legs versus my torso.

My current chair is 20” seat depth which is I believe 50cm and my thighs will still stick out about another 2” or so.

I see they made the maxis 52cm seat depth. But based on measuring my current chair I still don’t think the depth is long enough for me.

So maybe I’ll just stick to the regular one at 48cm seat depth because of the major price difference.

Any of you taller guys have a take on either one?

Any experience with cat scratches? I no longer buy faux leather seats as my cat ripped it up.

Manual versus electric? I do work remote for 8+ hours and game afterwards too so I was interested in the stretch function since it seems to decompress my lumbar pressure.

Hello guys,

I've been asked by several people to make this a separate post, so here it is.

I think that I’ve found a way for us to check if the seat cushion bottoming out is a QA issue. You can check the “date of delivery / made by” at the bottom of the seat. I feel like my seat is bottoming out as well and this has occurred after a few days of use. My order is directly from the LiberNovo website. I would suggest for anyone who does not have an issue with the seat to share a photo or details, so we can compare.

Originally posted here: SE seats are NOT equal

Cheers.

Full story:

Ordered the Omni Pro on releasing day, with upgraded wheels and footrest. Packages arrived on that Thursday (6/18). Great!

I was out of town ,so only assembled the chair a week later (6/26). Sh!t, it is missing the battery.

Saturday (6/27), called customer service and got a human answered the phone after 10 trials. Checked my order, and agreed to send replacement battery. Not bad.

Monday (6/29), got email from CS and requesting a photo of the chair S/N for verification. Saying battery will be shipped, once the photo is verified. OK... Photo was sent within minutes.

Tuesday (6/30), got email said battery is currently not available. Asking if I will like to wait but did not mention for how long. Replied to ask for wait time and options.

Wednesday (7/1), got email next shipment will be mid-July. Or I can cancel the order. Or buy from Amazon? Cancel? Buy? I want a replacement battery that you owe me!!!! BTW, website shows battery is in stock at US warehouse, so I replied and asked why they cannot just send me the battery already in the warehouse.

Today (7/2), they replied with old tracking numbers for packages which I already received 2 weeks ago. WTF!!!

So after a whole back-and-fore with the CS team, I am back to square one. Fxxking great!!!!

Update 1: minutes after the original post, someone claimed to be COO Levie resposed to this post, saying "Here's what I'm doing right now: I'm pulling your order and having a battery shipped to you directly from our US warehouse stock". Sounds great! But anyone realize COO did not ask/invite me to DM for order detail? Do you think they can magically locate my order just based on the timeline provided above???

Update 2: 3 hours after the COO post, received email from the support team "Once the battery arrives at our warehouse next week, we will prioritize your shipment and send it out as soon as possible." So I guess Libernovo don't know what they have and not have in their warehouse? Since the website is still saying Pro battery in graphite color is in stock.

Update 3: 8 hours after the COO post, I DM the COO for my order number just in case. COO replied and asked which regional website I was used to place the order. Really? I thought COO Levie was "I'm doing now" 8 hours ago but he/she, with my order number, can't even tell which regional website I used to place the order!!! Really?? With all these, I am thinking the whole Support Team is just a bad AI bot, including COO Levie. So how long will it take to get my replacement battery? Stay tune, I will update the progress.

Update 4: 24 hours after COO initial post, current status is provided. Thank you. I am looking forward for the shipment of the replacement battery. I will update when it is received.

TLDR: Lumbar pushes you forward too much, seat pan/foam density too shallow (horizontally), should size up

Weight & Height: 190 lbs (86kg) 5'9'' (175cm), decently muscular, 48cm SE

I think I figured out why everyone has different feel on the bottoming out on the SE despite having around the same measurements, and I think it's due to having different lumbar depth.

Basically, when I was feeling the foam density differences with my fist, I noticed that the back portion of the seat is fairly dense AND deep. However, the issue I noticed is that there is a sharp drop off (ledge) in the middle of the seat for both the foam and the pan.

This causes 2 issues. If your lumbar is fairly extended, your butt would not be fully seated behind the ledge / on the thick foam. If you sit up straight (90 degrees or so), you're also putting pressure directly on the ledge.

Personally, the chair is SO close to being perfectly comfortable. I do feel the bottom and causes discomfort only SOMETIMES, which is why I was feeling around the pad. My shoulders are also slightly too wide for the backrest, and my thighs hang off the front too much. EVEN THOUGH 48cm should be the perfect size for me.

I think I'll switch to the Maxis even though its technically too big. The longer seat depth, thicker foam, and wider back should fix all of my issues.

My SE bottoms out. Does anyone know if the Maxis Manual has the same problem?