So incredibly ungodly burnt out
Hellloooooo
I write this parked in after call as im just so drained from this job. Im so tired of the constant calls back to back all day. Its not always like this, sometimes we have really good downtime. Some weeks its so slow I get maybe 10-20 calls a day max. Other times we get back to back calls for months on end with maybe a small break here and there between the flood.
Its maddening because I dont mind my coworkers, or leadership. Yes there are stupid metrics but their not breathing down my neck about it. The biggest gripe I have is ticketing every call I get when only about 1/3rd actually involve me doing something worth note. Our ticketing system is so broken you cant even effectively search it to research issues. Its purely metrics. Thats whatever its not my real issue.
The real issue is the actual callers. Its the general public trying to access our website, many of which are old or think their geniuses. It fucking sucks. Ive lost my patience at this job and it doesnt take much for me to drop my polite tone and be short with someone who is short with me. I never get pulled into meetings over it so whatever. Im just tired. I dread every time the phone rings. I would rather do anything else. Its so grating. So annoying. It just sucks.
The pay is good, I have bills that need to be addressed and a child to take care of, but god I commute an hour to work do this for 8 hours and a hour back by the time im home im so drained. If not for the 2 wfh days a week im certain I would have quit by now. Anyways /rant. I plan kn staying a lil longer until I get my 5 days of pto from the contractor again taking it all and finding a new job that is far from answering phones. Id even take a pay cut at this point.