I read one time big retailers like Home Depot, Best Buy, and etc have big shipping contacts with UPS or FedEx or etc, so they rarely go in and directly file claims because they already get a huge discount on pricing to ship and their contacts limits them on how many claims and etc they can do
What do you do with missing package claims? Photo shows delivered, but customer claims I didn’t see it when I got home from work?
Yes, I refund and then after so many times, I essentially let them know I will no longer do refund or reshipment.
If the person is genuinely lying, you would think they would do it at other stores too? I know some bigger business don’t care as much. You would think there is something to connect stores to see this person always does items not received claims.
Hi there,
For an online business, if I start using riskified or signified, what are they going to actually tell me about a customer? That they are just high risk and block payment? Just trying to understand before I move forward
All I see is a risk score?
Is it true Feds are highly selective? Not in legal trouble but genuinely curious But I live in Houston and basically heard if it doesn’t make a good story they don’t want it Or if it’s a financial crime they don’t want it unless it’s over 100k
Do you write a lot of sars on friendly fraud type issues? Consume charge backs? We close their accounts, but are you writing sars on them too? I just find it interesting, also, have a small business and chargebacks are just a big issue
How come people that constantly dispute purchase ms several times a month don’t get pursued by LE? I’ve seen people do 100s of disputes over the years and nothing happens to them or card closes and they go open a new one. Or people that gamble and go back and chargeback all their money spent
Completed deleted it a few months ago, is there anyways to get it back or have to start clean? Does Mercari have access to it?
I always thought areas had SAR review teams and they were kind of looked at, but I read an article today that made it sound like they are never really dug into unless someone kind of already has a lead and over 300,000k are filed a month. The article also mentioned they aren’t even really pursued unless they think they can get a 99% conviction rate
If someone does a chargeback at my company months later, is there hope to find the tracking after 120 days? I thought you could get them manually somewhere? Or they had to keep them For audit purposes for years
Someone said never received package, it’s been over 90 days, can FedEx find tracking number? My number doesn’t work anymore, but can someone hire up in FedEx check
Is Sam’s Club return policy similar to Costco? Don’t need to return anything , just curious. I’ve seen people return Xmas trees at Costco
Don’t people get caught doing that? I know someone that does it like at every store they order from? Not an insane amount, but like one or two times at each store. But can’t they aggregate that total for fraud?