STEP Access Denied - Scotia
4 years with BNS step mortg. Never touched the STEP portion. 100,000 is available online dashboard and bank confirmed. I called to activate it, just was looking for 15,000. Call centre said go to branch. Branch emailed indicating no problem, no credit check, just a form. A week later I asked for the documents to start process and bank said cannot extend to us at this time. Found out my husband has one credit card delinquent. Was going to yse the step loc to consolidate that for lower intrst. Bns said no. Why was I set up into a collateral mrtg if I cannot access equity, not even all definition of equity, rather just a small portion. I understand criteria maybe but it wasnt sold to us like this. Our income is 300,000 annually before tax. eta: property value 1.4, mort 930,000.