u/Smokegrenade_396

I really need to share this with someone because I'm at my wits end with ts.

So I have a Model 15-dy2131wm for about 4 years now and it's been performing really well. I've been able to edit docs, play games, use discord, and even create videos with this laptop and there have been very little issues. But this would all change very soon. Last Saturday, I tried to upload a music video to tiktok through my laptop; I've been able to post tiktok videos through my laptop before so I assumed it wouldn't be any different this time. But for some reason, doing this caused my screen to freeze and buffer, I tried clicking and pressing keys but nothing was happening. At that point I had no choice but to force shutdown my laptop and reopen it.

When I turned my laptop on again, I waited for it to boot up. But, the boot up screen would go on for like half an hour, I had no idea what was wrong. After some time, the screen would say there was an "error" when loading, then it would just take me to another boot up screen. For the next 2 days, it would just keep doing that over and over again: boot up screen > error > boot up screen > error.

I tried searching on my phone for ways to fix this and I found out how to enter the "pause boot up" menu, which gave me some hope. The guides I looked up suggested I should go to system diagnostics and FiOS menu. So I went to the diagnostics and ran every test it had, all the tests were passed and they stated that nothing was wrong with my computer or its hardware. Great! ... ... ... So why is it still boot-looping?? I then searched through the FiOS setup and I wasn't able to find much that could help me. I noticed that I had "network boot" disabled so I turned it on and tried it... Didn't work :). I then tried turning off the "secure boot" option, but the only thing that changed was that I now had to type in a bitlocker recovery key every time my laptop restarted. I turned the secure boot back on... The bitlocker recovery screen is still there... I guess it's just permanent now??

The only other thing I could try was pushing f11 to take me to the "system recovery" menu... It just took me to another error and then back to the bitlocker recovery screen. Everything I've just described by itself has already been very frustrating to deal with, but it got worse. This morning, I went to my Microsoft account on my phone again to find the recovery key, but NOW I can't even access that!? The site just kept "logging me in" over and over again, basically stuck in ANOTHER boot loop of sorts. I tried looking up why the hell it was doing this now and apparently my account got locked... WHY THE HELL IS MY MICROSOFT ACCOUNT LOCKED??? I've been able to log into it literally a day ago and access my bitlocker recovery key, but now I suddenly can't?? I'm losing my mind trying to figure ts out, nothing I've looked up has worked and now I may not be able to access my laptop again... All because I wanted to upload a dumbass video to tiktok. I really don't wanna lose the things I have on this laptop, so I'd appreciate any advice or help from this subreddit. Thank you, and sorry for the long rant.