the guy asking for more settings immediately asked me what he should choose
I used to think “more control” in software was pretty much always a good thing.
if people know what they're doing, why not let them choose?
then I watched someone actually get the extra control he'd been asking for.
we were setting up a restaurant menu in menuforma, and he'd mentioned a few times that he didn't like some things being decided automatically.
fair enough.
so this time we went through the more detailed options instead of just leaving everything as-is.
he opened the first setting.
changed it.
looked at the result for a few seconds.
changed it back.
opened another one, read the explanation, went back to the first one again.
then maybe two minutes later he asked me,
“what would you pick here?”
I told him I wasn't sure.
ten seconds later:
“what do most people use?”
which made me laugh because this was basically the exact decision he'd wanted more control over.
we kept going and the same thing happened a couple more times.
he liked knowing the options existed.
he just didn't particularly want to make all of those decisions right NOW.
and I think that's the distinction I'd never really thought about.
“don't lock me into the default” is not necessarily the same request as “make me choose a default before I can continue.”
sometimes I want the advanced settings button to exist mostly so I know I can come back to it if I ever care.
I don't actually want to stop during setup and develop an opinion on twelve things I've never thought about before.
after watching that, I'm much more sympathetic to software that gives you a reasonable default and quietly leaves the escape hatch nearby.
for people who use stuff with a ridiculous number of settings, where's the line for you?
do more options actually make something feel more powerful, or does there come a point where “control” just turns into homework?