u/Tight_Couture344

Gotta say, I'm very impressed with this new Uber Signature Support Amex Platinum benefit. First, it sounds like it's staffed by US-based reps and at least for me, there was no wait time at all. Just an immediate, competent human on the other side. In 2026, that's nearly unfathomable.

But the real value was in just how thoroughly they addressed my issues:

1. Ordered a taxi through the Uber app in Europe. I noticed after getting in the car that there was no functioning seat belt (confirmed by the driver) and then the driver proceeded to drive completely illegally (into oncoming traffic, honking like crazy, speeding around other cars, etc).
2. I ordered an Uber X from the airport back home and noticed after getting in the car that I was charged for an Uber Black (which the car actually was, I had just assumed it was a free upgrade with Uber One). I have no idea if it was a bug, but I didn't expect them to do much for me since it could very well be chalked up to user error (I can't say for certain it wasn't, but I also can say I've never paid 3x the price for a Black and would never intentionally do so).

Issue 1 was refunded immediately by signature support, no questions asked. Mind you, I had already tried using Uber's message-based support to resolve this issue while I was in Europe, but since I was outside the US, I couldn't access the Signature Support number and had to deal with European support. They essentially told me to go f*ck myself, which is pretty par for the course with most European customer support, in my experience.

Issue 2 was researched while I was on hold and they came back and refunded me the difference between what I paid and what the Uber X would have cost. Absolutely wild & unexpected. I only raised the issue to see if there was any sort of known bug or if there was something I could do in the moment if it happens again.

Anyway, Signature Support has saved me a bunch of money and I'm certainly glad to have it. Much better than the horrible message-based support.

EDIT: Signature Support is a new Amex benefit and involves a direct phone number. It is not an enhanced messaging support. For more, see here: https://help.uber.com/en/riders/article/what-is-signature-support-for-amex?nodeId=cd984ab1-6db9-41fb-b4e1-690ab2bb623f

Gotta say, I'm very impressed with this new Uber Signature Support Amex Platinum benefit. First, it sounds like it's staffed by US-based reps and at least for me, there was no wait time at all. Just an immediate, competent human on the other side. In 2026, that's nearly unfathomable.

But the real value was in just how thoroughly they addressed my issues:

1. Ordered a taxi through the Uber app in Europe. I noticed after getting in the car that there was no functioning seat belt (confirmed by the driver) and then the driver proceeded to drive completely illegally (into oncoming traffic, honking like crazy, speeding around other cars, etc).
2. I ordered an Uber X from the airport back home and noticed after getting in the car that I was charged for an Uber Black (which the car actually was, I had just assumed it was a free upgrade with Uber One). I have no idea if it was a bug, but I didn't expect them to do much for me since it could very well be chalked up to user error (I can't say for certain it wasn't, but I also can say I've never paid 3x the price for a Black and would never intentionally do so).

Issue 1 was refunded immediately by signature support, no questions asked. Mind you, I had already tried using Uber's message-based support to resolve this issue while I was in Europe, but since I was outside the US, I couldn't access the Signature Support number and had to deal with European support. They essentially told me to go f*ck myself, which is pretty par for the course with most European customer support, in my experience.

Issue 2 was researched while I was on hold and they came back and refunded me the difference between what I paid and what the Uber X would have cost. Absolutely wild & unexpected. I only raised the issue to see if there was any sort of known bug or if there was something I could do in the moment if it happens again.

Anyway, Signature Support has saved me a bunch of money and I'm certainly glad to have it. Much better than the horrible message-based support.

A couple years ago, SkyTeam & Trenitalia announced an intent to…uh…do something. At some point. (See here: https://www.skyteam.com/en/about/press-releases/press-releases-2024/skyteam-partners-with-trenitalia)

Has anything come of this? I can’t find anything newer than the 2024 chatter.

I had a SkyMiles Platinum to which I added my spouse as an AU a couple years ago for the AU bonus offer. I removed them earlier this year after the 12 months had passed.

I subsequently upgraded that same card to a SkyMiles Reserve. I’m now seeing an AU offer again. I’m curious if my spouse would be eligible for the offer if added as an AU again.

I am sure that if I hadn’t upgraded the card, it wouldn’t work. I suspect it still won’t since it’s technically the same card account, albeit a different card product. Has anyone tried this in a similar scenario?