So we are doing all of the work now?
Here’s a calmer version:
Last Tuesday, my grandson was hit by a driver insured by Progressive. As far as I understand, the vehicle owner did not file a claim, so I called Progressive on Thursday to check the status and found out that nothing had been started yet.
Since then, I received a text from Progressive asking me to complete several steps through their app, including drawing diagrams, taking photos, and answering questions. Some of the questions also seem to be the same ones they are asking my grandson.
I just want to understand whether this is Progressive’s normal claim procedure. Also, who determines whether the car is totaled — Progressive, an adjuster, or us?
Thank you for your help.