Impact Radius
Is there anyone on here who works with Impact Radius and may be able to answer a few questions? My company has an account through Impact Radius, and main promotion is through a mobile app. Product promotion is not the main product, the app is an organizational tool. Product promotion was removed some time ago when access to the Amazon API was temporarily lost because of low off-season monthly purchases due to the app's seasonality. We have been creating a new version of the app where seasonality will not be an issue, and where product promotion will be reincorporated again. Amazon API access has already been restored. Again, the app exists entirely independently from product promotion; the content is the sharing and organizational tools the app provides. However, it seems that mobile apps are a little harder to get acceptance for on Impact. In our particular case, we have been in Impact for a while, but at some point, marketplace application was denied with no clear answer as to the reason behind the rejection; and now it seems that there is no way back, and no clear explanation, only direction to apply to individual merchants. For many of those merchants, applications are blocked or immediately denied. Support emails to Impact are met with an unhelpful template reply, the same each time no matter what question is asked. Chats to merchants go unanswered. There is a website listed on the account as well, and ownership has been proven, but no products are promoted through the website, we've tried to gain acceptance with this website removed, and with this website listed. I'm sure it does not help that no products are currently promoted within the app, but it's a catch 22, we wanted Impact to be a part of that planning and setup along with Amazon. This is an app that I'm certain meets or exceeds quality standards for promotion. We will likely relaunch with just Amazon; but I was wondering, for an app that is popular and likely to become more popular soon, and is of good quality, is there anything that can be done to gain approval before products are back on the mobile app? Is there anything that someone can say, "look for this, it is a likely reason", or "mobile apps really have no place in impact" or "this is how your mobile app should be set up for a successful application"? I have heard recommendations to create a new account because it is "impossible to come back from marketplace rejection." Then I have heard that this could get you banned even harder, if that is possible. I am willing to do whatever is needed to be done to prove what needs to be proven in order to gain marketplace acceptance, but I am not sure it is even possible on the account at this point, no matter how well the app does and how well it promotes products. I could really use some guidance if anyone has insight that they would be willing to share with me. Thank you.