Issue with Hisense AX700. I don't know how to describe the issue. It's like the 5.1 equivalent of an audio pop, except it's like for a split second, the sound comes from a different spot.
I just got a Hisense 5.1 system from Costco because downmixing to stereo was making it impossible to hear voices. Honestly, I don't care about the surround sound as much as just hearing the audio. That said, it's pretty neat.
For the most part it's good, except maybe a few times an hour of watching, there is an instant where the audio seems to shift to the right substantially. It's like an audio pop in that it's instantaneous. It's there, and it's gone. When I rewind and replay that part of the video, it doesn't happen. I've tried different surround sound modes (it has Off, Pro, and Pure) and it happens on both of the modes where it's turned on (pro and pure). I need to run more testing to see if it's present in the off setting. I can't replicate it, so I'm restricted by the amount of time I have to sit and watch, which isn't much.
First question: is there a word for this, so I can communicate and troubleshoot more effectively?
Second question: Are there common culprits for whatever this is?
Finally, is this usually symptomatic of a cheaper system, or a defective unit? I don't want to go through the hassle of an exchange if it will just have the same issue.