Got hit with a $100 fine from New Jersey EZ-Pass, even though I have an active PA account. Does anyone know what caused this / how to avoid it in the future?
Hey guys, I'm both incredibly frustrated and confused right now and could really use some help if anyone has dealt with something similar.
I'm a Pennsylvania resident and signed up for PA E-ZPass a couple months ago. I have a transponder, but I've been keeping it in my glovebox because I travel for work and don't always want work-related tolls automatically deducted from my personal account. I had read that if the transponder isn't scanned, they'll simply bill you by plate like they would a non-E-ZPass customer, but still charge the discounted E-ZPass rate since the vehicle is linked to an active account. This makes it easier for me to keep work tolls separate and submit them for reimbursement.
Last month I drove into NJ and used an E-ZPass lane. A couple weeks later I got a $100 "violation" in the mail with basically no explanation of what I actually did wrong. I assumed it was because the transponder didn't scan.
I immediately disputed it online and entered my PA E-ZPass account information. The NJ EZ-Pass website said if it was because my EZ Pass account had not been located, doing so would link my account and deduct the $7.50 toll I actually owed and the fine would be dismissed.
Today, a couple weeks later, I got a flat rejection letter saying I now owe $107.50. It doesn't even tell me why the dispute was rejected, just lists three possible reasons:
- The dispute wasn't submitted within 50 days (it was).
- My license plate/state wasn't added to my E-ZPass account within 3 days of submitting the dispute (I just verified my plate number is indeed listed correctly under my account details)
- My E-ZPass account wasn't sufficiently funded when they processed it (it absolutely was and I have auto-replenishment turned on - current available balance is $43)
I've tried calling and can't get through to anyone.
Does anyone know what happened here or how I can get this resolved and just pay the actual $7.50 toll? Before I even had E-ZPass, I drove into NJ all the time and they'd simply mail me the toll. I don't understand how I now have a functional, funded E-ZPass and somehow that's resulted in a $100 fine instead.