Can people just do their jobs please?
Seriously, why can't everyone just do their job? It is not the patient's job to hunt down answers that are internal to the clinic. It should not be the patient's burden to have to remind the clinic to submit pre-auths to insurance. Why do I, the patient, need to check what scripts were submitted to the pharmacy and upon finding a med name I don't recognize, check with the clinic, then have the clinic tell me "Oh that must have been sent by auto-send. You won't need that medication." Of course, no apology.
I have had more than 5 weeks of waiting time between my D&C and now my first appointment for the next cycle, scheduled for tomorrow. And just today they contact me and say I'm not financially cleared and that I need to get that figured out before my appointment tomorrow? What the hell is the Financial department doing? You've had all this time, more than a month to inform me, and no one has informed me of anything! It is literally your job to tell me if I have a balance or if something needs attention. I have made all the payments I have been informed of so far. So what is going on???? And of course no one will ever apologize for anything. UGH.
~ End Rant ~