Signed months ahead. New terms the day before the switch. “Decide by 6 p.m.” send by my Chingu Mobile
I thought I had arranged my phone mobile plan 3 months in advance. Today I’m trying to keep my number working tomorrow. Is this legal allowed ???
June
I bought prepaid service after being told it was required before switching to a ₩17,400 postpaid plan. I signed paperwork. Their June 22 messages confirm the plan and September 16 switch.
September 14
They reminded me to provide my bank details for the switch. I pointed out that I had already sent them in June.
September 15, morning
They confirmed receiving the details. Then they announced a carrier price change and new terms
When I questioned it: They first said the contract was not signed. Later they acknowledged holding my signed application and said they were about to submit it. The PDF they sent shows my signatures and the Orginal mobile plan.
September 15, afternoon
They offered a ₩10,000 application fee refund and told change to another provider. At 4 p.m they asked for my decision by 6 p.m.
Around 4:38 p.m
They told me today was the last day of my prepaid plan and service would be suspended tomorrow.
Has anyone resolved something similar through Korean consumer protection or telecom mediation? I have the signed paperwork and Kakao messages. My immediate priority is keeping my number.