u/Famous_Edge2664

Confusion and contradictions from UoPeople support + advisors?

I recently became a degree-seeking student and send a request to financial.aid@my.uope.edu (cc my advisor) from my official UoPeople email account:

Xxxx@my.uopeople.edu

My advisor replied that my request came from an “unregistered email address” even though the screenshots clearly show it was sent from the official u/my.uopeople.edu mailbox issued by the university itself 😅

And then she continues by explaining that only degree-seeking students qualify for scholarship appeals… while I already am a degree-seeking student.

is normal communication here ?

Would appreciate hearing if anyone else experienced similar contradictions or confusion with support/advisors.

Any suggestions what to do next?

Confusion and contradictions from UoPeople support + advisors?

I recently became a degree-seeking student and send a request for financial aid from my official UoPeople email account:

Xxxx@my.uopeople.edu

My advisor replied that my request came from an “unregistered email address” even the screenshots clearly shows it was sent from the official my.uopeople.edu mail box issued by the university itself 😅 and she continues with only degree seeking student qualify for scholarship.

Can someone please explain the logic here? 😭

Would appreciate hearing if this is a solo case or normal behavior from an online university?