Helix HB Lumbar Support Causing Back Pain After 30 Minutes — What Am I Doing Wrong?
Hi All,
I need some help. I bought the Helix HB chair about 15 days ago and started using it 5 days back. I had tried the chair at the showroom location, and it was super comfortable.
However, the one I received feels completely different. No matter how I adjust the lumbar support, I feel pressure in the center of my back, and it starts hurting after sitting for around 30 minutes. I have tried using it 2–3 times, with a day’s gap in between, and no matter what adjustments I make, I still experience the same issue. I am 170cm tall guy; adjust mid, low, and high position for lumbar; moved seat at different location, etc.
Can someone guide me on what could be causing this? Is there something I might be missing in terms of the chair setup or lumbar adjustment?
The worst part is that they don't accept returns once the chair is sold, which is a bit disappointing. I was aware of this policy when I purchased it, so that's on me. However, my experience at the showroom was very good, whereas the chair I received has been the worst chair I've used in my 11 years of experience.
Any suggestions on what I could try would be really appreciated.