Help with disabled payment/ad account
Hi, I have a small business and wanted to start running ads on Instagram. Of course, I need to be connected to the horrendous Meta Business Suite.
I was never able to run any form of ads and my payment account is disabled. It shows "payment failed", but I never made any payments (because I was/am not able to!).
I was seeking help, but can only chat with the AI chatbot. The Chatbot confirms that nevery any payments were conducted and therefore the reason is false. However, he failed to provide me with any help.
I cannot get in contact with a real human and have been stuck in this loop for weeks now. Is there any chance to solve this issue?
[Something additional happened today, when I tried again:
Shortly after the chat, though, I saw,that I can verify the added payment account. So they charged me 0,90 € and on the transaction details should stand "METAPAY XXXX" (the Xs are a 4-digit number). I don't have a 4-digit number, just "Meta Pay".]