Just wanted to share my experience with customer service......transparency is key!
First time Huel user here and didn't know what to expect. I had some complaints about the texture and emailed staff. It was a little difficult getting a hold of someone at first, but the reddit mods here helped grab someone's (Claire) attention. It wasn't even one day after I messaged mods that Claire had emailed me directly.
She immediately apologized for the wait and difficulty reaching someone there and offered a generous coupon for me to use next time. She also gave me some really good tips, asked for my own experience, and we had a back to back discussion on how to properly prepare the Huel Black label, what I liked and didn't like as well as what they could do to improve it.
After a few emails, we figured out the problem (user error). She even honored their money back guarantee since I am a new customer, which is profound in today's market. A lot of companies don't care about their customers, except for this one. Huel is here for my health and my own satisfaction.
I've been watching this company for a couple years now and I wish I had tried their stuff a long time ago.
100% satisfied