▲ 1 r/CXone

cant replicate the AHT from the prebuilt campaign summary report using call level data

I'm trying everything I can to filter the call level data to see where the campaign performance summary is getting AHT from but I just cant get it. I get within 10 seconds. im summing handle time and dividing by handle time count but thats the closest I can get at within 10 seconds. any ideas?

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u/Acceptable-Sense4601 — 16 days ago

Any of this T-Mobile? Also never saw those horizontal units before. What are those? Financial district. Trinity place and church street by World Trade Center 4 and Zuccotti park.

u/Acceptable-Sense4601 — 1 month ago

What carriers? These are all brand new.

So this is cooper Avenue around 79 street in queens ny. My guess is at least t-mobile as my signal from outside my house went from 1-2 bars to 5 bars and I’m getting 1.1Gbps down where i was less than half that prior.

u/Acceptable-Sense4601 — 2 months ago

If you downloaded stuff from mIRC…

There’s a chance it was music, movies, warez from a Linux server we kept behind a couch in one of the club offices at my university so we could use the T3 line. I think it had 4-250 GB hard drives. This was back in 2000. I remember logging in via FTP from my cable internet connection at home and just downloading anything i wanted.

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u/Acceptable-Sense4601 — 2 months ago