Is 34c hotspot delta normal? (RX 9070)

Is 34c hotspot delta normal? (RX 9070)

I recently did a custom loop and while there is an overall decent reduction in temperatures and fan noise, I didn’t bother to note down the hotspot delta with the air cooler.

Had some people call out my hotspot temperature in a couple of discord servers. However, after doing my own research, a fairly significant hotspot Delta is pretty normal, especially under a heavy load that’s stressing a specific part of the die?

Tried reapplying PTM7950 twice but it stays at 34c, before I used Gelid GC-Extreme and that had a delta of 37c.

Running Furmark with power limit at 334w (XT VBIOS) and core is 48c, hotspot is 82c.

u/DeanbonianTheGreat — 4 days ago

Custom Loop 8945HX RX9070

NZXT H2 Flow Case

MINISFORUM BD895i SE, AMD Ryzen 9 8945HX,16C/32T

x2 Noctua NF-A14x25 G2 which I already had

Crucial DDR5 RAM 32GB Kit 4800MHz SODIMM, CL18 (40 stock)

PowerColor Hellhound AMD Radeon RX 9070 16GB

Cooler Master V850 SFX Gold

Samsung PM981 2TB

ASM3242 20Gbps Type-E USB 3.1 Front Panel IDC Socket NVME adapter

Alphacool Core RX 9070 XT Hellhound + Pure with Backplate

HEATKILLER® III Industrial Line

Alphacool NexXxoS HPE-20 Radiator 280mm

Barrow SPD10-T 10W PWM Pump Reservoir

This thing is super quiet thanks to the custom loop. At 120w boost 100w sustained the CPU sits around 71c running cinebench R23, scores a little over 25k.

I flashed my 9070 with the XT VBIOS to increase the power limit to 374w, with the fans idle it only reaches around 54c.

For fun I wanted to see how far I could push the 9070 so did some testing:

Cyberpunk 2077:
1440p Ultra No FSR No RT Average FPS -
STOCK COOLER:
220w: 109.81fps
304w: 118.71fps
374w: 122.92fps
374w -25mv 2800MHz VRAM: 128.41fps
WATER COOLED:
374w -25mv 2800MHz VRAM: 129.20fps
SENDING IT:
561w 379.5A +20mv Core 2800MHz VRAM: 132.12fps
3DMark Steel Nomad:
220w Stock: 6684
374w -165mv 2800MHz: 7635
501.6w +20mv 2800MHz 7842

u/DeanbonianTheGreat — 6 days ago

All AMD Water Cooled Steam Machine Build

NZXT H2 Flow Case

MINISFORUM BD895i SE, AMD Ryzen 9 8945HX,16C/32T

x2 Noctua NF-A14x25 G2 which I already had

Crucial DDR5 RAM 32GB Kit (2x16GB) 4800MHz SODIMM, CL28

PowerColor Hellhound AMD Radeon RX 9070 16GB

Cooler Master V850 SFX Gold

Samsung PM981 2TB

Intel WiFi AX210

ASM3242 20Gbps Type-E USB 3.1 Front Panel IDC Socket NVME adapter

Alphacool Core RX 9070 XT Hellhound + Pure with Backplate

HEATKILLER® III Industrial Line

Alphacool NexXxoS HPE-20 Radiator 280mm

Barrow SPD10-T 10W PWM Pump Reservoir

This thing is super quiet thanks to the custom loop. At 120w boost 100w sustained the CPU sits around 71c running cinebench R23, scores a little over 25k.

I flashed my 9070 with the XT VBIOS to increase the power limit to 374w, with the fans idle it only reaches around 54c.

For fun I wanted to see how far I could push the 9070 so did some testing:

Cyberpunk 2077:
1440p Ultra No FSR No RT Average FPS -
STOCK COOLER:
220w: 109.81fps
304w: 118.71fps
374w: 122.92fps
374w -25mv 2800MHz VRAM: 128.41fps
WATER COOLED:
374w -25mv 2800MHz VRAM: 129.20fps
SENDING IT:
561w 379.5A +20mv Core 2800MHz VRAM: 132.12fps
3DMark Steel Nomad:
220w Stock: 6684
374w -165mv 2800MHz: 7635
501.6w +20mv 2800MHz 7842

u/DeanbonianTheGreat — 6 days ago

BD895i SE RX9070 Water Cooled Build

NZXT H2 Flow Case

MINISFORUM BD895i SE, AMD Ryzen 9 8945HX,16C/32T

x2 Noctua NF-A14x25 G2 which I already had

Crucial DDR5 RAM 32GB Kit (2x16GB) 4800MHz SODIMM, CL28

PowerColor Hellhound AMD Radeon RX 9070 16GB

Cooler Master V850 SFX Gold

Samsung PM981 2TB

Intel WiFi AX210

ASM3242 20Gbps Type-E USB 3.1 Front Panel IDC Socket NVME adapter

Alphacool Core RX 9070 XT Hellhound + Pure with Backplate

HEATKILLER® III Industrial Line

Alphacool NexXxoS HPE-20 Radiator 280mm

Barrow SPD10-T 10W PWM Pump Reservoir

This thing is super quiet thanks to the custom loop. At 120w boost 100w sustained the CPU sits around 71c running cinebench R23, scores a little over 25k.

I flashed my 9070 with the XT VBIOS to increase the power limit to 374w, with the fans idle it only reaches around 54c.

For fun I wanted to see how far I could push the 9070 so did some testing:

Cyberpunk 2077:
1440p Ultra No FSR No RT Average FPS -
STOCK COOLER:
220w: 109.81fps
304w: 118.71fps
374w: 122.92fps
374w -25mv 2800MHz VRAM: 128.41fps
WATER COOLED:
374w -25mv 2800MHz VRAM: 129.20fps
SENDING IT:
561w 379.5A +20mv Core 2800MHz VRAM: 132.12fps
3DMark Steel Nomad:
220w Stock: 6684
374w -165mv 2800MHz: 7635
501.6w +20mv 2800MHz 7842

u/DeanbonianTheGreat — 6 days ago

H2 Flow Custom Loop Build

NZXT H2 Flow Case

MINISFORUM BD895i SE, AMD Ryzen 9 8945HX,16C/32T

x2 Noctua NF-A14x25 G2

x2 Noctua NF-A12x25 G2

Crucial DDR5 RAM 32GB Kit (2x16GB) 4800MHz SODIMM, CL38

PowerColor Hellhound AMD Radeon RX 9070 16GB

Cooler Master V850 SFX Gold

Samsung PM981 2TB

Intel WiFi AX210

ASM3242 20Gbps Type-E USB 3.1 Front Panel IDC Socket NVME adapter

Alphacool Core RX 9070 XT Hellhound + Pure with Backplate

HEATKILLER® III Industrial Line

Alphacool NexXxoS HPE-20 Copper Radiator 280mm

Barrow SPD10-T 10W PWM Mini Pump Reservoir

EK Fittings and ZMT tubing.

I’m running the 9070 with the XT VBIOS and a power limit of 374, with the waterblock the temp tops out at 52c

CPU is still running a little hotter than I’d like, y-cruncher VT3 gets it up to 82c, tried reapplying paste twice so I’m not sure what’s holding it back. I’m thinking it’s probably the fact that I’m just hard mounting it with nuts and bolts, so I’ve ordered some compression springs and wing nuts.

With the water loop, it is now significantly quieter than it was before.

And yes, I’m aware there’s a small kink in one of the tubes connected to the GPU block, I’m waiting on some more right angle fittings.

u/DeanbonianTheGreat — 8 days ago

H2 Flow Build

NZXT H2 Flow Case

MINISFORUM BD895i SE, AMD Ryzen 9 8945HX,16C/32T

x2 Noctua NF-A14x25 G2

x2 Noctua NF-A12x25 G2

Crucial DDR5 RAM 32GB Kit (2x16GB) 4800MHz SODIMM, CL38

PowerColor Hellhound AMD Radeon RX 9070 16GB

Cooler Master V850 SFX Gold

Samsung PM981 2TB

Intel WiFi AX210

ASM3242 20Gbps Type-E USB 3.1 Front Panel IDC Socket NVME adapter

Alphacool Core RX 9070 XT Hellhound + Pure with Backplate

HEATKILLER® III Industrial Line

Alphacool NexXxoS HPE-20 Copper Radiator 280mm

Barrow SPD10-T 10W PWM Mini Pump Reservoir

EK Fittings and ZMT tubing.

I’m running the 9070 with the XT VBIOS and a power limit of 374, with the waterblock the temp tops out at 52c

CPU is still running a little hotter than I’d like, y-cruncher VT3 gets it up to 82c, tried reapplying paste twice so I’m not sure what’s holding it back. I’m thinking it’s probably the fact that I’m just hard mounting it with nuts and bolts, so getting it to mount evenly is not, it could also be because it’s direct die and there limited surface area. I’m gonna order some PTM and try that.

With the water loop, it is now significantly quieter than it was before.

And yes, I’m aware there’s a small kink in one of the tubes connected to the GPU block, I’m waiting on some more right angle fittings.

u/DeanbonianTheGreat — 8 days ago
▲ 22 r/sffpc

Custom Loop NZXT H2 Flow Build

NZXT H2 Flow Case

MINISFORUM BD895i SE, AMD Ryzen 9 8945HX,16C/32T

x2 Noctua NF-A14x25 G2

x2 Noctua NF-A12x25 G2

Crucial DDR5 RAM 32GB Kit (2x16GB) 4800MHz SODIMM, CL38

PowerColor Hellhound AMD Radeon RX 9070 16GB

Cooler Master V850 SFX Gold

Samsung PM981 2TB

Intel WiFi AX210

ASM3242 20Gbps Type-E USB 3.1 Front Panel IDC Socket NVME adapter

Alphacool Core RX 9070 XT Hellhound + Pure with Backplate

HEATKILLER® III Industrial Line

Alphacool NexXxoS HPE-20 Copper Radiator 280mm

Barrow SPD10-T 10W PWM Mini Pump Reservoir

EK Fittings and ZMT tubing.

I’m running the 9070 with the XT VBIOS and a power limit of 374, with the waterblock the temp tops out at 52c

CPU is still running a little hotter than I’d like, y-cruncher VT3 gets it up to 82c, tried reapplying paste twice so I’m not sure what’s holding it back. I’m thinking it’s probably the fact that I’m just hard mounting it with nuts and bolts, so getting it to mount evenly is not, it could also be because it’s direct die and there limited surface area. I’m gonna order some PTM and try that.

With the water loop, it is now significantly quieter than it was before.

And yes, I’m aware there’s a small kink in one of the tubes connected to the GPU block, I’m waiting on some more right angle fittings.

u/DeanbonianTheGreat — 8 days ago
▲ 22 r/overclocking+1 crossposts

9070 Hellhound flashed with XT VBIOS

Decided to have a go at flashing the XT VBIOS to see if I could squeeze some more performance out and I’m pleasantly surprised. Able to increase the power limit to 334w in Windows and 374w in Linux.

At the default XT power Limit of 304w it not much louder and remains fairly cool but at 374w it gets pretty loud and hotspot was hitting 102c I have a waterblock on the way so we’ll see how much harder I can push this thing.

u/DeanbonianTheGreat — 14 days ago
▲ 8 r/knives

Found these at a antique shop while visiting Greensboro, NC

Was visiting Greensboro early this month and visited some antique shops. These caught my eye and decided to get them and ship them back to the UK.

Paid $100 for the Beretta which was made in Japan and $125 for the Gerber Scrimshaw which was made in Portland and comes with a Walnut case.

They both feel very nice and are pretty sharp.

Idk much about knives but I think I did pretty well? What do you guys think???

u/DeanbonianTheGreat — 23 days ago

27M from UK, finally meeting my GF (28F from Oklahoma) 🥰

Met her through a site called Interpals a few months ago, already had a trip to North Carolina to see some friends late June/early July. Was planning to visit Oklahoma in October.

Was getting towards the end of my NC trip and didn’t really wanna go home. Started looking at options as I didn’t have much money. Considered greyhound but that would suck. Then I released my flight home had a connection in Chicago and a flight from Chicago to Tulsa was only £177 so I said fuck it and booked.

Was so excited and anxious at the same time and so was my girlfriend. She arranged to have her sister bring her to the airport to pick me up.

So on the 7th I flew to Tulsa. Landed at about 11:30PM. Called her and we were trying to find each other, she was waiting in baggage claim. Walked over there, peaked round the corner and saw her, got scared and withdrew lol. Went to peak again and she jumped round and hugs me so hard I nearly fall over 🥹❤️🥰

Been staying at hers since and we’re having a great time, will probably be here for a good few weeks, leaving her is gonna suck 😢

u/DeanbonianTheGreat — 1 month ago

27M from UK, finally meeting my GF (28F from Oklahoma) 🥰

Met her through a site called Interpals a few months ago, already had a trip to North Carolina to see some friends late June/early July. Was planning to visit Oklahoma in October.

Was getting towards the end of my NC trip and didn’t really wanna go home. Started looking at options as I didn’t have much money. Considered greyhound but that would suck. Then I released my flight home had a connection in Chicago and a flight from Chicago to Tulsa was only £177 so I said fuck it and booked.

Was so excited and anxious at the same time and so was my girlfriend. She arranged to have her sister bring her to the airport to pick me up.

So on the 7th I flew to Tulsa. Landed at about 11:30PM. Called her and we were trying to find each other, she was waiting in baggage claim. Walked over there, peaked round the corner and saw her, got scared and withdrew lol. Went to peak again and she jumped round and hugs me so hard I nearly fall over 🥹❤️🥰

Been staying at hers since and we’re having a great time, will probably be here for a good few weeks, leaving her is gonna suck 😢

reddit.com
u/DeanbonianTheGreat — 1 month ago
▲ 129 r/gamingpc

New all AMD Steam Machine build!

Update: Ordered some PTM7950 and a Noctua 3000rpm iPPC fan.

Parts List:

Fractal Ridge Case £125.59

MINISFORUM BD895i SE, AMD Ryzen 9 8945HX,16C/32T £389.99

Thermal Grizzly Conductonaut Liquid Metal £10.49

Noctua NF-A12x15 which I already had

Crucial DDR5 RAM 32GB Kit (2x16GB) 4800MHz SODIMM, CL40 - CT2K16G48C40S5 £249.99 (Sucks RAM costs this much in 2026, this is used pricing as well)

PowerColor Hellhound AMD Radeon RX 9070 16GB £569.99

Cooler Master V850 SFX Gold £139.99

Samsung PM981 2TB (Already have this laying around)

Intel WiFi AX210 (Already had)

Eightwood High-Gain WiFi6E Tri-Band Antenna £15.99

ASM3242 20Gbps Type-E USB 3.1 Front Panel IDC Socket NVME adapter £34.99

The 9070 is really quiet even under max load and TGP cranked to 265w.

Running SteamOS as I’m basically just gonna use this as a console.

CPU gets a bit warm, around 90c under heavy load but never throttles. All core load the clock doesn’t drop below 4.5ghz when stressing. I’m yet to try the Liquid Metal on this tho.

u/DeanbonianTheGreat — 2 months ago
▲ 242 r/SteamOS

New all AMD Steam Machine build

Update: Ordered some PTM7950 and a Noctua 3000rpm iPPC fan.

Parts List:

Fractal Ridge Case £125.59

MINISFORUM BD895i SE, AMD Ryzen 9 8945HX,16C/32T £389.99

Thermal Grizzly Conductonaut Liquid Metal £10.49

Noctua NF-A12x15 which I already had

Crucial DDR5 RAM 32GB Kit (2x16GB) 4800MHz SODIMM, CL40 - CT2K16G48C40S5 £249.99 (Sucks RAM costs this much in 2026, this is used pricing as well)

PowerColor Hellhound AMD Radeon RX 9070 16GB £569.99

Cooler Master V850 SFX Gold £139.99

Samsung PM981 2TB (Already have this laying around)

Intel WiFi AX210 (Already had)

Eightwood High-Gain WiFi6E Tri-Band Antenna £15.99

ASM3242 20Gbps Type-E USB 3.1 Front Panel IDC Socket NVME adapter £34.99

The 9070 is really quiet even under max load and TGP cranked to 265w.

Running SteamOS as I’m basically just gonna use this as a console.

CPU gets a bit warm, around 90c under heavy load but never throttles. All core load the clock doesn’t drop below 4.5ghz when stressing. I’m yet to try the Liquid Metal on this tho.

u/DeanbonianTheGreat — 2 months ago

New all AMD Steam Machine Build

Update: Ordered some PTM7950 and a Noctua 3000rpm iPPC fan.

Parts List:

Fractal Ridge Case £125.59

MINISFORUM BD895i SE, AMD Ryzen 9 8945HX,16C/32T £389.99

Thermal Grizzly Conductonaut Liquid Metal £10.49

Noctua NF-A12x15 which I already had

Crucial DDR5 RAM 32GB Kit (2x16GB) 4800MHz SODIMM, CL40 - CT2K16G48C40S5 £249.99 (Sucks RAM costs this much in 2026, this is used pricing as well)

PowerColor Hellhound AMD Radeon RX 9070 16GB £569.99

Cooler Master V850 SFX Gold £139.99

Samsung PM981 2TB (Already have this laying around)

Intel WiFi AX210 (Already had)

Eightwood High-Gain WiFi6E Tri-Band Antenna £15.99

ASM3242 20Gbps Type-E USB 3.1 Front Panel IDC Socket NVME adapter £34.99

The 9070 is really quiet even under max load and TGP cranked to 265w.

Running SteamOS as I’m basically just gonna use this as a console.

CPU gets a bit warm, around 90c under heavy load but never throttles. All core load the clock doesn’t drop below 4.5ghz when stressing. I’m yet to try the Liquid Metal on this tho.

u/DeanbonianTheGreat — 2 months ago
▲ 114 r/sffpc

New all AMD Fractal Ridge Build

Parts List:

Fractal Ridge Case £125.59

MINISFORUM BD895i SE, AMD Ryzen 9 8945HX,16C/32T £389.99

Thermal Grizzly Conductonaut Liquid Metal £10.49

Noctua NF-A12x15 which I already had

Crucial DDR5 RAM 32GB Kit (2x16GB) 4800MHz SODIMM, CL40 - CT2K16G48C40S5 £249.99 (Sucks RAM costs this much in 2026, this is used pricing as well)

PowerColor Hellhound AMD Radeon RX 9070 16GB £569.99

Cooler Master V850 SFX Gold £139.99

Samsung PM981 2TB (Already have this laying around)

Intel WiFi AX210 (Already had)

Eightwood High-Gain WiFi6E Tri-Band Antenna £15.99

ASM3242 20Gbps Type-E USB 3.1 Front Panel IDC Socket NVME adapter £34.99

The 9070 is really quiet even under max load and TGP cranked to 265w.

Running Fedora Linux.

CPU gets a bit warm, around 90c under heavy load but never throttles. All core load the clock doesn’t drop below 4.5ghz.

u/DeanbonianTheGreat — 2 months ago
▲ 451 r/ipad

Bye bye Google/Android. Been an Android guy over 10 years. No more!

Been using Android ever since I got my first smartphone, with the only exception being a short while that I used Windows Phone. A little over a year ago in preparation for my first trip overseas and first time flying I decided it might be a good idea to get some ANC headphones as I have hyperacusis. I had tried a few ANC headphones in the past but could not get over the ANC hairs and the pressure sensation they would cause and the only ANC headphones I came across that didn’t have an annoyingly audible hiss were the AirPods Max so I picked those up and got them 20% off, I absolutely love those things and use them almost every day and they were an absolute lifesaver while I was on a 10 hour flight. When I first got them, I was still using android and they’re actually worked totally fine with android and with a simple third-party app you can get the full functionality with the only exception being spatial audio which I’m not overly fond of anyway.

A few months down the line in August I took the plunge and got the iPad Pro M4 13” 1TB 5G and I love that thing it’s an absolute beast, I use this every day as my main device. This replaced my Samsung Galaxy Tab S9 Ultra

Eventually decided to switch to iPhone about 3.5 months ago and went with the iPhone Air 512GB as I love how slim it is and I got it 500 off.

A while later I got the AWU3 and that thing is on my wrist 24/7, getting 3.5 days of battery life. I ended up getting the titanium Milanese loop band as well.

The AirPods Pro 3 I recently got for free from Apple as compensation for a very delayed express replacement of the iPhone Air.

Blown away by how seamless all of these devices work with each other and how many features support handoff!

u/DeanbonianTheGreat — 2 months ago
▲ 368 r/iphone

Bye bye Google/Android. Been an Android guy over 10 years. No more!

Been using Android ever since I got my first smartphone, with the only exception being a short while that I used Windows Phone. A little over a year ago in preparation for my first trip overseas and first time flying I decided it might be a good idea to get some ANC headphones as I have hyperacusis. I had tried a few ANC headphones in the past but could not get over the ANC hairs and the pressure sensation they would cause and the only ANC headphones I came across that didn’t have an annoyingly audible hiss were the AirPods Max so I picked those up and got them 20% off, I absolutely love those things and use them almost every day and they were an absolute lifesaver while I was on a 10 hour flight. When I first got them, I was still using android and they’re actually worked totally fine with android and with a simple third-party app you can get the full functionality with the only exception being spatial audio which I’m not overly fond of anyway.

A few months down the line in August I took the plunge and got the iPad Pro M4 13” 1TB 5G and I love that thing it’s an absolute beast, I use this every day as my main device. This replaced my Samsung Galaxy Tab S9 Ultra

Eventually decided to switch to iPhone about 3.5 months ago and went with the iPhone Air 512GB as I love how slim it is and I got it 500 off.

A while later I got the AWU3 and that thing is on my wrist 24/7, getting 3.5 days of battery life. I ended up getting the titanium Milanese loop band as well.

The AirPods Pro 3 I recently got for free from Apple as compensation for a very delayed express replacement of the iPhone Air.

Blown away by how seamless all of these devices work with each other and how many features support handoff!

u/DeanbonianTheGreat — 2 months ago

Got a freebie from Apple 😁

Had super delayed express replacement for my iPhone and as compensation Apple sent me these. Wasn’t expecting much as I already have the AirPods Max but I already quite like these. Heard a lot of complaints about how v shaped and bass heavy they are but it’s not so bad.

Got this nice leather case for them so I can clip them to a belt loop. Use my APM for trips and commutes but often don’t take them for small trips and end up wishing I did, these I can take everywhere! Also the conversation mode is awesome!

u/DeanbonianTheGreat — 2 months ago

Express replacement nightmare!

TLDR: Express replacement delayed by 2 week, terrible customer service, contradicting information, unreliable case handler. Eventually sorted and they’re shipping me AirPods Pro 3 as compensation.

My iPhone developed a faulty microphone, Apple said the store will sort it. I’m disabled so cost me £50 in taxis. Store confirmed fault and said they couldn’t replace it or give me a loan device even tho I have AppleCare+. All they offered was to send my device off which was not an option as I wouldn’t have even been able to get a taxi home.

Got home and called Apple, they offered express replacement which I initially refused as I could not agree to the £1200 due to not having the money or credit limit.
Relative allowed me to use their CC which I felt pretty guilty about.

Express replacement confirmed on the 18th may. They told me I would get it in 3-5 days. Still no update by Friday so called again. They contacted the shipper and told me they have the model, colour and capacity in stock and it would be dispatched that day or Monday.

Still no update on Monday so called again, advisor told me there’s no stock and I would have to wait, another advisor that day told me it was in stock and that the previous advisor was wrong.

Later that day it was escalated to customer relations and then further escalated within that department when I mentioned my accessibility needs.

Throughout the entire process they offered no meaningful update at all. I had advisors constantly give me contradicting information. My case was assigned to someone in a team within customer relations that nobody else can communicate with, Senior advisors can only message customer relations and then they have to relay that information to the team.

I was assigned someone called Gabi and only he was allowed to deal with my case, he gave no meaningful updates and he did not read a single email I sent to him and he failed to honour scheduled call backs.

Called citizens advise and they advised me that Apple were in breach of contract. They advised me to chase up Vodafone as I bough the device from them. Called Vodafone and they said all they could offer was a repair so I’d be without my device but without me asking they offered to escalate it as a complaint, few hours later they called and agreed to ship me a brand new replacement which was dispatched the same day with next day delivery.

Called Apple as there was still no update and asked them to cancel the express replacement and they agreed to do so. The next day they dispatched the replacement… bruh. This was on day 17. So ended up refusing the Vodafone delivery as I’d rather hold Apple to their agreement.

Got a call from someone else Friday last week and they said they were taking over the case, gave them a brief summary etc. later that day Gabi called and I explain I got a call from someone who said they were taking over the case, Gabi said to disregard what she said 🤦
Earlier today the advisor who took over called me and we talked about the costs and inconvenience incurred and they’re sending me AirPods Pro 3 as compensation.

reddit.com
u/DeanbonianTheGreat — 2 months ago
▲ 3 r/iphone

Express replacement nightmare

TLDR: Express replacement delayed by 2 week, terrible customer service, contradicting information, unreliable case handler. Eventually sorted and they’re shipping me AirPods Pro 3 as compensation.

My iPhone developed a faulty microphone, Apple said the store will sort it. I’m disabled so cost me £50 in taxis. Store confirmed fault and said they couldn’t replace it or give me a loan device even tho I have AppleCare+. All they offered was to send my device off which was not an option as I wouldn’t have even been able to get a taxi home.

Got home and called Apple, they offered express replacement which I initially refused as I could not agree to the £1200 due to not having the money or credit limit.
Relative allowed me to use their CC which I felt pretty guilty about.

Express replacement confirmed on the 18th may. They told me I would get it in 3-5 days. Still no update by Friday so called again. They contacted the shipper and told me they have the model, colour and capacity in stock and it would be dispatched that day or Monday.

Still no update on Monday so called again, advisor told me there’s no stock and I would have to wait, another advisor that day told me it was in stock and that the previous advisor was wrong.

Later that day it was escalated to customer relations and then further escalated within that department when I mentioned my accessibility needs.

Throughout the entire process they offered no meaningful update at all. I had advisors constantly give me contradicting information. My case was assigned to someone in a team within customer relations that nobody else can communicate with, Senior advisors can only message customer relations and then they have to relay that information to the team.

I was assigned someone called Gabi and only he was allowed to deal with my case, he gave no meaningful updates and he did not read a single email I sent to him and he failed to honour scheduled call backs.

Called citizens advise and they advised me that Apple were in breach of contract. They advised me to chase up Vodafone as I bough the device from them. Called Vodafone and they said all they could offer was a repair so I’d be without my device but without me asking they offered to escalate it as a complaint, few hours later they called and agreed to ship me a brand new replacement which was dispatched the same day with next day delivery.

Called Apple as there was still no update and asked them to cancel the express replacement and they agreed to do so. The next day they dispatched the replacement… bruh. This was on day 17. So ended up refusing the Vodafone delivery as I’d rather hold Apple to their agreement.

Got a call from someone else Friday last week and they said they were taking over the case, gave them a brief summary etc. later that day Gabi called and I explain I got a call from someone who said they were taking over the case, Gabi said to disregard what she said 🤦
Earlier today the advisor who took over called me and we talked about the costs and inconvenience incurred and they’re sending me AirPods Pro 3 as compensation.

reddit.com
u/DeanbonianTheGreat — 2 months ago