My bosses hire upper-class dentists, pay them extremely well, invest heavily in their training and still seem to run a very successful business. What’s the strategy behind this?
I’ve been working at the same dental clinic since I graduated, and I’ve been thinking a lot about how my employers approach running their business. Their model is very different from what I’ve seen elsewhere, and I’m genuinely curious about the strategy behind it.
I’m currently in my fourth year as a dentist. I actually started going to this clinic as a second-year dental student just to observe, and after I graduated, the owners offered me a position. I’ve been working there ever since.
The clinic is owned by two partners who are among the most respected dentists in our city. They currently have four clinics, employ more than 35 dentists, and have built a very strong reputation.
What confuses me is how they treat their employees.
I had always assumed that, from a purely business perspective, employers would prefer people who are financially dependent on their jobs. Someone with fewer alternatives might be less likely to leave and more willing to tolerate poor conditions. These owners seem to do almost the exact opposite.
They regularly hire dentists from very privileged backgrounds. Some are only one or two years out of dental school, yet they come from wealthy families and have backgrounds like competitive riding, polo, tennis, golf, etc. They clearly aren’t hiring people simply because they desperately need the job.
And they pay extremely well.
Their salaries are among the best I’ve personally seen in dentistry in Turkey. Even newly graduated dentists receive very good salaries, while experienced dentists can make significantly more. In some cases, based on the numbers I’ve seen, the clinic probably isn’t making much profit from an individual dentist after paying their share.
They also invest heavily in training. The owners regularly teach us themselves, individually or in small groups, sometimes every week or two. They also bring in other dentists and specialists to train us. They openly share their knowledge and techniques instead of trying to keep us dependent on them.
What surprised me even more was what happened with a dentist who left.
Even after this person left the clinic, the owners were willing to offer them a very good salary because they wanted them back. The person eventually struggled on their own and returned, and the owners simply welcomed them back and continued working with them normally. There was no resentment or “you left us, so now you suffer” mentality.
They also don’t seem afraid of employees becoming competitors. They genuinely seem to want the dentists working for them to become better dentists, even if that means giving them skills and experience they could eventually use elsewhere.
This is the part I don’t understand.
Why would a successful business intentionally pay employees this much, invest so heavily in their education, hire people who aren’t financially dependent on the job, and openly teach them almost everything they know?
The only explanation I can think of is that there’s a much bigger long-term strategy. Maybe they’re planning to expand to 15+ clinics and are developing dentists who can eventually become clinic managers, lead dentists, or even partners. Maybe they’re building a system where the owners don’t need to personally control every clinic because they have a group of highly trained people they trust.
These owners have also become almost like older brothers to me over the years, so I’ve seen how they operate fairly closely. They genuinely seem to care about developing people, not just maximizing short-term profit.
I want to build something similar myself one day, so I’m trying to understand the actual business logic behind this rather than simply thinking “they’re good bosses.”
Is there a name for this kind of management strategy? For people who have experience running dental practices, medical practices, or other professional service businesses, how does this model make financial sense in the long term?