Tradeify KYC shows “Verified” on Sumsub but dashboard still says incomplete, anyone else?
Just wondering if anyone else has run into this with Tradeify.
I’ve completed the KYC verification through Sumsub, and when I open the Sumsub verification page it clearly shows my status as “Verified.”
However, my Tradeify dashboard is still asking me to complete KYC, so I’m currently unable to request my payout.
All of my payout requirements have already been met, and I haven’t received any emails from Tradeify, Rise, or Sumsub asking me to provide anything else.
I’ve contacted both Tradeify and Sumsub support to check whether there’s some kind of synchronization issue between Sumsub’s verified status and Tradeify’s dashboard.
Has anyone had this happen before?
If so:
- How long did it take for the Tradeify dashboard to update after Sumsub showed “Verified”?
- Did support have to manually update/reset the KYC status?
- Did you have to complete anything separately with Rise before the payout button became available?
Just trying to figure out whether this is a normal delay or something that needs to be manually fixed.
Will update the post once I hear back in case anyone else runs into the same issue.