Has anyone had repeated issues with a Zoomo Zero and been able to cancel early without paying the full break fee?
Hi everyone,
I'm in Australia and rented a Zoomo Zero on a 2-month lock-in contract. I've only had it for about 3 days, but I've already run into multiple issues with the bike, including an Error 13 that requires me to take it back for inspection.
The biggest problem is that I live in Western Sydney while the Zoomo store is in Surry Hills. Every time something goes wrong, I have to spend a significant amount of time travelling there just to have the bike checked.
I asked Zoomo about cancelling the subscription early because of the repeated issues, but they told me that the early termination fee still applies under the contract, which is apparently around 50% of the remaining contract value.
I'm wondering:
- Has anyone managed to have the early termination fee waived or reduced because the bike had recurring problems?
- How does Zoomo generally handle situations where the bike keeps needing repairs shortly after pickup?
- If you've been in a similar situation, what was the outcome?
I'm not looking to argue with Zoomo or complain for the sake of it. I'm just trying to understand what other people's experiences have been before I contact the store again.
And if this shit keeps happening, I don't want to lock in contracts due to this messed up issue.
Thanks.