u/Thecosmodreamer

Nuvio user. I did a test migration from trakt to simkl to see see what's up. I noticed that anything I've ever watched, even if only for a minute, is now in my watching list. And if I want to remove it from my watching list it says it will delete all history associated with that title. Obviously trakt tracked every click as well , but it didn't add anything to lists until I manually added it. It seems with the migration that every movie or episode I ever opened is now in the "watching" section of my simkl watchlist.

I tested a few new titles to see if simkl tracking/scrobbling would continue adding everything to my "watching", and it doesn't seem to do that (which is great). If manually add something from nuvio, it goes to "plan to watch" in simkl. I'm assuming it will automatically move to "watching" once I've watched a certain amount of it?

So as far as the "watching" list being everything I've ever opened and not finished, is it just a migration bug? Do I just need to commit to simkl and manually clean up my list? Or if there a migration option that is better? Thank you!

Currently, when backing out of a detail screen you entered from your library/watchlist, it goes back to your library and defaults to the first item in the list. Can it be changed to go back to the library but remain on the current title instead of making us scroll back through to where we were?

Has anyone watched Blue Film? I'm about halfway through and it is WILD. The subject matter is controversial af, but I'm curious to hear what others thought 🫣

I have my seeding setting set to never, yet I just noticed a file both uploading and downloading on the dashboard. 1 seed and 47 peers. Am I the 1 seeder??

I was looking through the settings on the Windows app, and found this setting. Has anybody used it before? It says it " upscales low-res video using NVIDIA RTX AI Super Resolution".

It's obvious they are trained to have us jump through hoops to get help. Either that, or I just got lucky with this POS 🤬 This took 2 HOURS.

Samsung Support:

Kindly send the soundbar model code from the label on it.

Customer:

Q990D. It has been happening for a couple weeks.

Samsung Support:

Thanks for providing that. Our best next step is to reset the soundbar. First, make sure the soundbar is powered on. With the soundbar powered on, press and hold the Volume - and + buttons on the soundbar simultaneously for around 5 to 10 seconds until you see a message on the display such as “INIT” or notice the screen briefly turn off and back on. Once that happens, release the buttons. The soundbar will reboot and return to factory default settings.

Customer:

I have already done that before, but the volume still stops working randomly.

Samsung Support:

Kindly test the soundbar with another TV.

Customer:

I only have one TV. I have read that this is a common error with the recent update. How do we fix it?

Samsung Support:

How did you install the update?

Customer:

It updated automatically. Even after factory reset, it is still on firmware 1051.

Samsung Support:

Can you kindly turn on both the soundbar and the subwoofer, unplug both devices from the wall outlet or surge protector, wait for 3 minutes, then plug them back in and power them on again?

Customer:

I have already done that as well, multiple times. This is a firmware issue with the recent update. How can we fix this?

Samsung Support:

There is no issue with our update. You can wait for the next update.

Customer:

Samsung has already made a statement about this known firmware issue and that it will cover it to be fixed. How do we do that?

Samsung Support:

I cannot see any related statements.

Customer:

I would like to escalate this issue, please. This is a well-known issue with the Q990D and the recent firmware update.

Samsung Support:

There is no known issue with our soundbars. One or two people writing on Reddit is not a known issue.

Customer:

I never said anything about Reddit. So you just proved you know the issue I am talking about. Please connect me with a supervisor. Thank you.

Samsung Support:

You are most welcome. Kindly know that if this is related to software, there is no instant solution we can give you from anyone at the department. And there is no software issue. You can ask the resource you saw this from what the solution is.

Customer:

Transfer me to a supervisor, please.

Samsung Support:

What we can do now is continue troubleshooting and create a repair ticket. It will be in warranty.

Customer:

Create the repair ticket, please. How does it work?

Samsung Support:

You will ship the soundbar to the service center so they can inspect the hardware components. If there is any defect, it will be fixed.

Customer:

Can it be fixed locally? How do I ship it?

Samsung Support:

It will be through UPS to the nearest service center.

Customer:

Okay, what do I ship it in?

Samsung Support:

First, we need to confirm a couple of steps. Please ensure the soundbar is on a flat, stable surface and not inside an enclosed cabinet or shelf that could affect sound.

Customer:

It is on a flat, stable surface.

Samsung Support:

Could you please make sure the HDMI cable is connected to the HDMI eARC port on your TV? This is the port that allows the TV to send audio back to the soundbar.

Customer:

Yes, it is.

Samsung Support:

Please ensure the other end of the HDMI cable is plugged into the HDMI OUT / TV-ARC port on your soundbar.

Customer:

Yes, it is.

Samsung Support:

Our next step is to enable Anynet+ / HDMI-CEC on your TV. Please follow these steps:

Settings > All Settings > General & Privacy > External Device Manager > Anynet+ / HDMI-CEC.

Customer:

It is already on.

Samsung Support:

With the TV and soundbar turned on, disconnect them from each other, then unplug the power cord from the outlet. Wait for 3 minutes, then plug them back in.

Customer:

I have already done that before. The issue still happens. Can you please stop making this so long? Please submit the repair.

Samsung Support:

Sure. We only have a couple of troubleshooting steps to finish documenting the service center request.

Customer:

Okay, what are they?

Samsung Support:

Please set the soundbar’s source to “TV ARC” using the remote. This is the correct input for HDMI ARC.

Customer:

Yes, it has been set that way since I got it.

Samsung Support:

Can you kindly try another high-speed HDMI cable that supports ARC/eARC, then test again?

Customer:

Yes, I have already done that. The issue started after the firmware update.

Samsung Support:

Let’s also try connecting your soundbar to your phone via Bluetooth to confirm if it produces sound properly.

Customer:

It does.

Samsung Support:

It works well on Bluetooth?

Customer:

Yes.

Samsung Support:

Then this is confirmed to be a defect with your TV.

Customer:

I don’t use Bluetooth for long periods of time, so we don’t know that. Please stop wasting our time and submit the repair ticket. Thank you.

Samsung Support:

Sure. Our best next step is to check firmware updates via SmartThings. Please open the SmartThings app, select your soundbar, and check if any firmware updates are available. If so, kindly install them and test again.

Customer:

I have already done that. It is still on firmware 1051, like I have said multiple times. Please submit the ticket.

Samsung Support:

Sure. Did you reset the soundbar before?

Customer:

Yes, multiple times. I have done all the steps you asked before I even started this chat. Please submit the ticket.

Samsung Support:

Kindly send your full address.

Customer:

[Address removed]

Samsung Support:

Thank you. After shipping, the soundbar will be inspected. If there is no hardware defect, it will be shipped back and you will be referred to us again.

Customer:

What do I ship it in? How is the shipping paid for?

Samsung Support:

You can use the original box or any box available to you. The shipping cost will be covered under the warranty if a defect is found.

Customer:

What if a defect is not found?

Samsung Support:

You can be charged for shipping back.

Customer:

How much?

Samsung Support:

You can check with UPS based on the assigned service center distance, package weight, and size, like normal shipping fees.

Customer:

How will they charge me to send it back?

Samsung Support:

We cannot see it from our end.

Customer:

So I am sending it for free, but I will not be able to get it back unless I pay for shipping?

Samsung Support:

You will get it back, but they can issue the charge.

Customer:

But how will they charge me?

Samsung Support:

It will be with UPS.

Customer:

Okay, are you sending me a shipping label?

Samsung Support:

Shall I proceed?

Customer:

Yes, please. We have been doing this for 90 minutes.

Samsung Support:

Shall the repair team contact you by both email and SMS?

Customer:

That is fine.

Samsung Support:

The product should be placed in a box with no accessories unless the accessory or part is defective. A photo should be taken of the product before mailing. The label or box should have the ticket number written on it. Head to the nearest UPS and scan the QR code for shipping catered by Samsung. Include the power accessories.

Customer:

What is the ticket number and QR code?

Samsung Support:

I can see that the soundbar warranty expired on 07/02/2026.

Customer:

That is today’s date. You already said it would be covered.

Samsung Support:

I see, but we work with EST time, and now it is 07/03/2026.

Customer:

This chat started almost two hours ago. You have been taking up so much time doing steps I had already done. We knew what the issue was at the beginning. Please submit the ticket.

Samsung Support:

I completely understand your frustration, but if submitted now, it will be out of warranty by date.

Customer:

Samsung can make an exception since this chat started while it was still in warranty. Thank you.

Samsung Support:

We can release a bug fix and maintenance for software updates soon.

Customer:

Please submit the ticket.

Samsung Support:

What is the place of purchase?

Customer:

Samsung online store.

Samsung Support:

Can you send a picture of the soundbar and another of its ports?

Customer:

What do you mean?

Samsung Support:

We need a picture of the soundbar and another of its ports.

Customer:

For what?

Samsung Support:

For checking if we can make an exception. It is now showing in the system as out of warranty.

Samsung Support:

Here is your ticket number: 5137038606. We will request a warranty update and hope it gets applied soon.

Customer:

How will I know?

Samsung Support:

Please contact the Depot Tracking Team in the next 24 hours at 888-312-2069. Their hours are 9 AM–6 PM EST, Monday through Friday.

Customer:

Will they make this take two hours like you did today? Why did you have to make this so hard to help me?

Samsung Support:

Only following the documentation process. You are valued.

Customer:

Okay, when will I be contacted?

Samsung Support:

Kindly follow the last message. It’s my pleasure to assist you today. Is there anything else I can help you with?

Customer:

No, thank you. I don’t have any more time to do this.

Samsung Support:

Thank you for your patience. If anything else comes up, feel free to reach out. Once again, this was Ahmed from Samsung. Enjoy the rest of your day.

Sound keeps randomly cutting out. When I press the power button on the remote, it says "bye" on the bar and just stays there. No other button presses work. Not even the power button. I have to switch audio output to TV and then back to HDMI Arc for it to unfreeze and play sound again. I'm guessing this is the 1051 update nightmare?

These are the top used streaming platforms and their cost(assuming 4k)

Netflix Premium - $26.99/mo
HBO Max Premium - $22.99/mo
Disney+ / Hulu Premium bundle - $19.99/mo
Prime Video / Amazon Prime - $14.99/mo
Apple TV - $12.99/mo
Paramount+ Premium - $13.99/mo
Peacock Premium Plus - $16.99/mo
ESPN Unlimited - $29.99/mo
Crunchyroll Ultimate Fan - $17.99/mo
AMC+ Premium - $10.99/mo
STARZ - $11.99/mo
MGM+ - $7.99/mo
Discovery+ Ad-Free - $9.99/mo
BritBox - $10.99/mo

This isnt even an exhaustive list, and it's already $220 a MONTH. TB costs $3-$10 a month, and you have access to everything from all platforms, plus what isn't available on any platform, plus remuxes.....

I understand the buffer issues(especially recently), and it's not perfect all the time, but the cost complaints seem really out of touch. Any debrid service we are using is literally giving us virtually everything and saving us over $2600 a year. Can we be fr? Debrid services, even if imperfect, are a cheap blessing!

Edit: I could have titled this better. It's less about JUST the cost, more about the complaints about a service when it's imperfect, when it costs so little and gives us access to so much.

Edit2: It has been pointed out that $1 in the US is not the same as $1 in other parts of the world. That is 100% valid, and not something i was considering before this post.

I'm coming from the "other" platform. There i could search for an upcoming unreleased movie/series and add it to my trakt watch list. However, in nuvio I get no results. The title is The Social Reckoning.

I have TMDB connected to both platforms but only the other generated search results that include unreleased titles. Why can I not see this movie in Nuvio's search results yet?

After losing my mind and testing for over an hour, I have made and confirmed a discovery!

For those that use their Nvidia Shield with Nuvio, upscaling will NOT activate with resolution matching on in Nuvio settings. You can match frame rate and it will still activate upscaling. But resolution matching within Nuvio will not activate it. You can probably use an external player to work around this, but the upscaling of the Shield makes Nuvio's resolution matching moot anyways.

Stremio users, however, can use resolution matching just fine and still activate the Shield's upscaling. As to why, I wasn't able to figure that out. I'm just happy I figured out how to make upscaling work with Nuvio 🤪