EU-Japan EPA duty exemption when using "From Japan" (OneMap) proxy?
I recently shipped a package from Japan to Italy containing secondhand clothing (made in Japan) using From Japan (OneMap) as my shipping service. DHL Italy is currently charging me for customs duties. I tried contacting From Japan customer service to ask them to add the official EU-Japan Economic Partnership Agreement (EPA) origin declaration to the commercial invoice so I could benefit from the 0% preferential customs rate. However, they replied that their company policy does not allow custom text to be added to the invoice; they can only modify HS codes or standard item descriptions. Has anyone managed to achieve the 0% EPA customs rate using From Japan/OneMap? Is there a specific solution, or does it simply not support the EU-Japan EPA? If you've used other Japanese shipping services that do allow the EPA declaration to be added to the invoice for EU buyers, please let me know for future purchases.