u/UnqiueCreature

If it's safe, how is their customer support?

Ive read other posts about urk but theyre a few months old and contain both pros and cons, I want to know about the present situation of the brand and wether i should consider it or not.

Edit - i meant URX, typo

I ordered a keyboard from them (mad 60 he) when it arrived i recorded its unboxing video as and everything seemed fine, After a little bit of use the RGB kept flickering in bottom half of the keyboard every few seconds.

I thought it might be the rgb animation so i changed it, and even tweaked some settings in the web driver and updated the firmware turns out nothing happened.

I turned off the RGB completely and it still happened so i filed an warranty claim and they approved it BUT ASKED ME TO PAY FOR THE SHIPPING? I still shipped it anyway after arguging a Ititle it reached cuttack from NCR within 2 days.

Afterwards, they approved the claim and i asked for a replacement but they said every mad 60 he they have has the same exact issue. So i asked for a refund On apr 28

and havent gotten a refund yet.

When i gave the details to them theyre saying that they are having an "internal issue" i asked what it means and i haven't gotten a reply back for nearly a day.

You might've had a good experience but is this normal from this website?

This is my first experience, Im never orderding anything again from them

I ordered a keyboard from them (mad 60 he) when it arrived i recorded its unboxing video as and everything seemed fine, After a little bit of use the RGB kept flickering in bottom half of the keyboard every few seconds.

I thought it might be the rgb animation so i changed it, and even tweaked some settings in the web driver and updated the firmware turns out nothing happened.

I turned off the RGB completely and it still happened so i filed an warranty claim and they approved it BUT ASKED ME TO PAY FOR THE SHIPPING? I still shipped it anyway after arguging a ltitle it reached cuttack from NCR within 2 days.

Afterwards, they approved the claim and i asked for a replacement but they said every mad 60 he they have has the same exact issue. So i asked for a refund On apr 28

and havent gotten a refund yet.

When i gave the details to them theyre saying that they are having an "internal issue" i asked what it means and i haven't gotten a reply back for nearly a day.

You might've had a good experience but is this normal from this website?

This is my first experience, Im never orderding anything again from them.