Engineer didn't call
Supposed to have an install today between iam-1pm
10:05 I get SMS saying installer is on the way. Just before twenty past I go on the app, because he didn't arrive yet. It states I need to book an install. This must be wrong because I just get SMS saying the installer is on the way.
I phone youfibre, the lady tells me, there is core proof or something, that I wasn't in. She said there is a call log saying he tried to call me, but on my phone I received nothing and apparently a picture of my door. The flat below me, even if the driver tried to knock, the builder men below me fixing the flat below, would have opened the door as they're going in and out. So it seems he didn't knock, and on my phone there is no call received or SMS from engineer, only the one at 10:05 saying he is on the way
I check my phone settings and the call barring options are all disabled so the call should have came through, so I can only assume he had an error with his phone and didn't realise and assumed I wasn't in
Is there a chance, as youfibre said they'd try contact engineer, he could come back today? I looked at when next appointment available is and it says august 27 which for me is too far, I already wait a week.