Is it just me or are POS systems way more fragile than they should be?
Lately we’ve had random downtime, terminals freezing mid-rush, orders not syncing… always at the worst possible moment. Staff gets stressed, customers notice, and support lines take forever.
We’re at 4 locations so not huge, but it’s happening enough that I feel like we need a better setup.
Someone pointed me to a restaurant-focused IT support option, but I’m not sure if that’s overkill or actually what we need.
How are you all dealing with this? Backup systems, better vendors, just accepting the chaos?