u/Commie_Scum69

Me and 4 of my bros think of coming to Cancun and take an Rbnb in the southern part of Cancun. We all font want to go to resort, any ideas of activity outside of party and drinking?

This guy is a concierge/receptionist at the hotel I do security at.

Last time he put stuff in front of the fire exit, I told him to move it, he does it again the week. It's ok we all forget.

I go tell him about it and he start being arrogant "you really going to make us move stuff everyday?". "That room isnt big enough for us what do you want me to do build it bigger?".

I sent a message to their manager and to mine and they told me they talked to him.

Then a couple minutes ago a client arrives to collect their passport they left in a safe.

The passport is for a two girl and when I arrive to meet the client it's a man alone.

I ask him for verification and he say I can face time her and she will tell you. I agree.

Meanwhile the concierge arrive and quite aggressively ask if he needs to go get a supervisor.

I tell him no and that we managed to find a way to safely do it.

I talk to the women and the customer leaves with the pasport.

I go confront the concierge:

-Why did you sak me if I needed a supervisor

-So you give him his passport!

-They arent my supervisor they cant force me to give an important document to someone without doing a proper verification

-Oh yes I know who's your boss! We got the message the other day!

I tell him I'm glad he did and leave.

Should I report that? I feel like I should report that.

TL:DR: non-agent keep challenging my authority and protocols.

Got a fire alarm from his room, I arrive and his wife refuse to open the door after I identified myself. She ask for the front desk to call her and for me to wait until her husband gets out of the shower. I say ok and ask the front desk to call her, I hear her answering but then when I ask again for her to open she refuses. Then the husband open and I explain to him I have an alarm in his room. He ask for a badge(we dont have one but I'm clearly wearing a uniform plus the fact the front desk just told them who I was!) He finally let me come do my inspection which takes 4 minute max. I apologize for the disturbance and leave.

He then goes to the manager and start screaming that her wife and kids are now traumatised and ask for a full refund!

Do you guys think there is something I could have done better here?

Do you ever had a similar experience ?

AMA ?