Has anyone successfully fought a T-Mobile/Assurant charge like this? I need advice.
I’m honestly at a loss and hoping someone here has dealt with something similar... But also sorry if you have been through it.
Assurant is charging me nearly $800 for a phone that I returned. I followed the return instructions I was given, and I personally handed the package to my USPS carrier. I have the tracking information and documentation to show that I did, in fact, send it back.
Despite that, Assurant is saying they never received the phone, and I’m being held responsible for an almost $800 charge.
I’ve been trying to get this resolved, but I feel like I’m getting bounced between T-Mobile, Assurant and USPS. T-Mobile points me to Assurant, Assurant says they don't have the device, and now I’m having to prove that I did what I was instructed to do.
I’m currently escalating this with USPS Consumer Affairs to see if they can provide additional information about the package and tracking history.
Has anyone been through this with T-Mobile and Assurant? If you successfully got a charge like this reversed, what finally worked? Did you escalate with T-Mobile, Assurant, USPS, the FCC, BBB, or somewhere else?
I’m really frustrated because I did my part. I returned the phone, and I have proof that I mailed it. I just don’t want to be stuck paying nearly $800 for something that I already returned.
Any advice or experiences would be greatly appreciated.