Keep your Aadhaar Biometrics unlocked, PLEASE!!
Hey guys, wanted to share a crazy situation I got into recently and how it got resolved, just in case any of you ever find yourself in the same soup.
So, I ordered a new phone on Flipkart via exchange. Before handing over my old phone, I formatted it, but stupidly managed to wipe my eSIM profile as well.
When I went to the Jio store to get a duplicate SIM, they told me they couldn’t issue it because my Aadhaar biometrics were locked. To unlock my biometrics, I visited an Akshaya centre where they said I needed an OTP.…which was being sent to my phone number... which was on the wiped SIM.
Boom. Absolute deadlock. No SIM -> No OTP -> No Biometric Unlock -> No duplicate SIM.
The folks at the Akshaya centre didn’t even know what exactly to do couldn't help me out. So, I decided to visit the Aadhaar Seva Kendra at Kacheripady (Ernakulam).
I reached there around 9:15 AM. Their office opening time was 9:30 AM, but the office was already open, super clean, and the staff was incredibly friendly.
The staff there guided me with the whole process very professionally and updated my Aadhaar-linked mobile number to my dad's phone number instead.
Upon submitting my request, they said it would take a maximum of 3 days to update the number but it hardly took just 10 minutes!
Within an hour, the number was updated, my dad received the OTP, we bypassed the deadlock, and I successfully unlocked my biometrics permanently. Right after that, I walked into a Jio store and got my duplicate SIM without a hitch.
I hope this helps someone out there.
Cheers!