Why do buyers who do returns wait before sending them item back?
The last two returns I've had, the buyer created the return label, and then literally held or used the item until the last possible day to send it back (I think eBay gives them like 3 weeks!?). In the meantime, my funds are on hold the entire time.
I tend to offer free returns, but not free shipping, which I think is typically a good tactic as buyers realize they will not be refunded the shipping charge they paid if they make a return. This has worked before where a buyer will start a return, then cancel it once they realize they are not getting the shipping back.