CQSMA scores plummeting
A few months back my pub consistently had scores over 95%. We were always in the top 3 (most of the time the top spot) for the pubs in our area. now were consistently the second to last spot in the area. With the monthly score at around 80%.
This of course means no bonuses for any of the staff which is a pretty big part of working for the company.
The hour cuts are so atrocious and it really shows in the scores. The managers are consistently cutting 2/3 shifts each day, so of course the place is constantly a mess, the kitchen is understaffed and the bar can’t get the drinks out in the correct timeframes.
I feel like the morale in my pub is nonexistent because we all know that we can’t really hit the targets anymore and keep the place well maintained with so little staff. And the lack of bonuses/benefits just makes it feel even less necessary to try.
Team leaders have been dropping like flies every other week…
any other pubs feeling the changes?