Does anyone know how to contact support regarding Outlook.com services?
Their official FAQ is wrong, tells you the following:
- Customers should go to https://outlook.live.com
- Click help tab
- Select help from the button
- In help pane on the right in the search box type contact support
- Click the yes button bellow the "still need help?" Prompt
- Click the option to chat with a support agent and follow the on-screen prompts.
Except as soon as you type 'contact support' you just get 'no results found' and cannot proceed.
I have been unable to sync my outlook.com emails for over a month now with other services and applications, attempting to connect via IMAP just gives an error even after following their instructions.
I managed to get through to an agent by saying my issue was with 365 but they just kept spamming the above guide and when I twice said I get stuck at step 4 they just said "glad I could help" and ended the chat.